Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable and consultative partner for clients post-sale, ensuring they derive measurable value and success from the organization’s products and services.

• Maintain an in-depth understanding of clients’ industries, business goals, and market challenges to provide pertinent recommendations and insights.

• Support client onboarding, product implementation, and training initiatives.

• Engage proactively with clients to verify product or service functionality, identify potential issues early, and offer solutions.

• Collaborate cross-functionally with sales, marketing, product, and technical teams to ensure alignment on client goals and consistent service delivery.

• Monitor client engagement, adoption rates, renewals, churn, customer health, and satisfaction metrics.

• Identify opportunities for client growth, including upselling and cross-selling potential.

• Conduct regular business reviews, collect feedback, and suggest enhancements.

• Create and maintain client account documentation, activity records, success plans, and performance summaries.

• Serve as a client advocate and relay feedback to enhance products, services, and support.

• Stay informed about industry trends and product developments.

• Build and cultivate strategic client partnerships, drive partner growth and retention, and assist developers and publishers in scaling their businesses.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field is preferred.

• 3–5 years of experience in customer success, account management, or client services, ideally in a SaaS or technology-focused environment.

• Demonstrated ability to manage customer relationships and achieve measurable results in retention and satisfaction.

• Strong communication, interpersonal, and presentation abilities.

• Analytical mindset with experience in utilizing customer success metrics and tools to assess engagement and performance.

• Proficient in CRM and customer success software, such as Salesforce, Gainsight, HubSpot, or ChurnZero.

• Exceptional problem-solving skills and the capability to anticipate client needs.

• Strong organizational skills with the ability to manage multiple clients and priorities simultaneously.

• Collaborative and customer-focused mindset, passionate about driving client success.

• Executive-level communication skills, emotional intelligence, and a data-driven approach to relationship management.

• Ability to manage a complex, high-demand portfolio independently.

• Capability to navigate high-pressure escalations with composure and foster cross-functional alignment.

🏝️ Benefits

• 100% company-paid medical, dental, and vision plans.

• Unlimited Flexible Time Off.

• Personalized career roadmap for each employee.

• Professional development through training and educational opportunities.