Technical Success Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Take ownership of, investigate, and resolve technical issues autonomously, escalating when needed.

• Analyze and rectify data inconsistencies, including RTB reporting and impression variances.

• Act as the primary technical contact for both clients and team members.

• Create and update internal documentation of processes.

• Provide input to the Product team regarding client-facing documentation.

• Assist the Sales team in securing new business and clarify complex technical concepts.

• Prioritize, escalate, or resolve support tickets in accordance with SLAs.

• Offer visibility and updates on critical ongoing matters.

• Develop scalable processes aimed at enhancing productivity and efficiency.

• Collaborate with developers and the Product team to request features, report bugs, document issues, and escalate when necessary.

• Communicate resolutions back to clients.

• Help set up and deploy new client platforms, ad formats, features, payment methods, campaigns, and zones.

• Mentor team members in understanding and analyzing technical data.

• Lead client calls and video conferences, troubleshooting through diagnostic questioning.

• Acquire deep hands-on knowledge of product lines, roadmaps, and ad-network platforms.

• Pose relevant questions to stakeholders when escalating to Engineering to minimize resolution time.

⛳️ Requirements

• Self-motivated individual with strong organizational skills.

• Comfortable engaging directly with technical and data layers.

• Familiarity with Git and version control systems.

• Knowledge of HTML, CSS, and JavaScript.

• Experience utilizing browser developer tools and console logs to analyze data and troubleshoot issues.

• Confident in communicating with clients and developers, leading meetings, and bridging technical and client requirements.

• Strong proficiency in written, verbal, and interpersonal communication skills in English.

• Degree in Computer Science or equivalent practical experience.

• Ability to communicate effectively across platforms such as Jira, HubSpot, Slack, and GitHub.

• Excellent understanding of the online advertising sector.

• Experience working with APIs and comprehending their usage and invocation.

• Working knowledge of SQL, including queries, joins, filters, schemas, and modifying existing queries.

• Solid technical foundation centered on web technologies.

• Genuine problem-solving skills when faced with undocumented technical challenges.

• Hands-on experience with ad-serving platforms such as Kevel or Google Ad Manager is highly desirable.

• Familiarity with AI models and tools, such as Claude Code, Codex, or similar, is a plus.

• Experience in delivering technical training and webinars is advantageous.

• Background in configuring HubSpot automations and utilizing HubSpot Service Desk is a plus.

• Previous projects on GitHub is a plus.

• Experience in supporting and communicating with SaaS platform clients is a plus.

• Coding experience is an added advantage.

• Familiarity with RTB technology is a plus.

🏝️ Benefits

• Ongoing training, personal development, and ambitious career progression.

• Critical-skills visa and relocation package available for the right candidate.

• Flexible start times.

• Private health insurance.

• Option for remote work from home.

• Home office setup budget of 500 Euros.

• Tax Saver incentives: bike-to-work and travel saver ticket (Luas, Bus, Rail).

• Paid holiday on your birthday.

• Access to quality training through the Udemy platform.

• Additional internal and external training through the EXOGROUP University program.

• Up to 1500 Euros training budget and 5 days of study leave annually.

• Language lessons in Spanish, English, and Portuguese.

• Employee referral program bonus of 2500 Euros.

• Subsidized gym membership.

• Co-subsidized lunchtime catering service.

• Team-building events in locations like Ibiza.

• Calm App subscription.

• Office perks.

• Relocation package.

• Pension scheme.