Technical Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Teach, train, and engage the customer base effectively on the advantages, services, and benefits of Ames Tools.

• Present dynamic tool demonstrations and offer guidance to potential tool users.

• Build and nurture relationships to generate referral business.

• Organize and conduct training events.

• Execute product demonstrations.

• Achieve sales results by processing merchandise sales orders.

• Support open-house events.

• Contribute to tool quality assurance and development.

• Assist with employee training initiatives.

• Certify Ames customers on the tools.

• Enhance rental revenues to meet company standards.

⛳️ Requirements

• High school diploma or GED.

• Over four years of relevant experience.

• Must be at least 18 years old.

• Exceptional customer service skills.

• Proficient in suggestive selling techniques.

• Strong financial understanding.

• Knowledge of the significance of service in the tool rental process.

• A valid driver’s license and a clean motor vehicle record, with the ability to be insured by the company’s automobile insurance provider.

• Forklift Certification may be required in certain stores and can be obtained after hiring.

• Capability to conduct tool training sessions at job sites.

• Ability to effectively communicate features and benefits to end-users and decision-makers.

• Proficient in selling the features and benefits of the sales merchandise product line.

• Competence in reading and interpreting safety rules, operating instructions, maintenance guidelines, and procedure manuals.

• Skills in writing routine reports and correspondence.

• Proficiency in basic arithmetic, including addition, subtraction, multiplication, and division in various measurement units, using whole numbers, fractions, and decimals.

• Ability to calculate rates, ratios, and percentages.

• Bilingual proficiency in English and Spanish is strongly preferred.

🏝️ Benefits

• Medical, dental, vision, disability, and life insurance.

• Wellness benefits.

• 401(k) retirement plan.

• Employee stock purchase program.

• Paid holidays and vacation days.

• Opportunities for professional growth.

• Development and training programs.