Technical Solutions Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of project management for the modules under your responsibility, ensuring that tasks are executed appropriately and that the status of each implementation is accurately reported.

• Collaborate with customers to grasp their unique requirements, exceptional circumstances, and use cases, and subsequently identify and implement suitable solutions.

• Engage in hands-on configuration of the module, which includes setup, data triage, and customization.

• Comprehend data dependencies and assist in resolving any data-related issues.

• Cultivate expertise regarding how the module integrates within the larger SchooLinks product ecosystem.

• Maintain ongoing engagement with customers to ensure project momentum, foster buy-in, and promote adoption.

• Partner with Customer Success to coordinate customer interactions, manage escalations, and adhere to timelines.

• Constantly identify and document challenges and issues encountered by our partners.

• Support the Product team in quality assurance and enhancements of the product.

⛳️ Requirements

• At least 2 years of experience as an implementation specialist or in a comparable role within a B2B SaaS organization.

• Strong project management capabilities, including an understanding of task dependencies and sequencing.

• Experience in managing multiple clients at the same time.

• A proactive, entrepreneurial mindset, eager to take initiative in a fast-paced and dynamic setting — adept at locating the necessary information as required.

• Enjoys delving into details to resolve issues, while maintaining a fundamental approach to completing tasks and deliverables.

• Solid technical comprehension — ability to understand the logic and functioning of platform data connections.

• Proficient in working with data feeds, which includes reviewing data files and identifying issues.

• Confident in presenting to district stakeholders and inspiring them to complete tasks.

• Clear and concise communicator — capable of distilling product and engineering terminology into simple and straightforward customer communications.

• Preferred, but not mandatory - experience with scripting (Python, etc.) and JSON data.

• Positive demeanor — able to remain optimistic in high-pressure situations.

🏝️ Benefits

• Comprehensive health care coverage for employees.

• 401K plan with company matching.

• Dental and vision insurance.

• Parental leave policy.

• Subsidized gym membership.

• Remote work stipend.

• Annual team offsite event.