Technical Solutions Engineer

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Serve as the primary technical liaison for designated customers and module partners throughout the evaluation, design-in, certification, and mass production phases.

• Assist in the integration of hardware and software, covering areas such as reference designs, RF guidance, power optimization, GNSS and Wi-Fi positioning, and host MCU integration.

• Troubleshoot field and laboratory issues comprehensively by examining modem logs, AT command sequences, protocol traces, and RF measurements, replicating issues, and facilitating resolutions with R&D.

• Develop and adapt applications on embedded MCUs utilizing C/C++, RTOS, drivers, FOTA, and CoAP/MQTT/LwM2M stacks.

• Aid in carrier certification and interoperability efforts in collaboration with partners and laboratories.

• Conduct technical presentations, workshops, and customer demonstrations.

• Participate in RFQs, feature assessments, and competitive analysis.

• Gather customer requirements and feature suggestions, converting them into valuable inputs for Product and R&D teams.

• Create application notes, FAQs, and content for the internal knowledge base.

• Travel occasionally to customer and partner locations.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related discipline.

• Over 3 years of experience in a technical customer-facing position (field application engineering, solutions engineering, or technical account management), along with an additional 5+ years in technical roles such as system engineering, embedded development, or RF engineering.

• Strong understanding of 3GPP cellular standards for 4G and 5G (LTE, LTE-M/NB-IoT, 5G NR, and RedCap).

• Proficient knowledge of IP networking and IoT protocols: TCP/IP, UDP, HTTP, CoAP, MQTT, and LwM2M, in addition to cloud connectivity with AWS (e.g., AWS IoT Core).

• Practical RF expertise: link budget, sensitivity, and TRP/TIS concepts, with comfort using spectrum analyzers and call boxes.

• Hands-on experience with embedded programming in C/C++ on MCUs, including RTOS, peripherals (UART, SPI, I2C), and low-level debugging.

• Experience in reading and analyzing modem logs, protocol traces, and AT command sessions.

• Proven track record of working directly with Tier 1 customers, demonstrating strong customer-facing communication skills.

• Familiarity with AI tools for coding and debugging.

• Self-motivated and organized, capable of managing multiple customer projects simultaneously while working remotely.

• Must possess legal authorization to work in the United States; visa sponsorship is not an option.

• Preferred: experience with a cellular IoT chipset or module company.

• Preferred: knowledge of FOTA and device management.

• Preferred: experience in carrier certification (PTCRB, GCF, AT&T / Verizon / T-Mobile acceptance).

• Preferred: understanding of GNSS, low-power design, and battery-life optimization for trackers.

• Preferred: exposure to 5G RedCap/eRedCap, NTN, or device security.

🏝️ Benefits

• Occasional travel to customer and partner sites (primarily within North America, with rare travel outside North America).

• Experienced team members provide mentorship to newer colleagues.

• Opportunity to influence real decisions and witness the impact from concept to delivery.