Technical Solutions Engineer

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Address customer product inquiries through phone or written, internet-based email.

• Resolve customer issues that arise during installation, operation, maintenance, or concerns regarding product application or compatibility.

• Record customer interactions and recurring technical problems to aid in product quality initiatives and development.

⛳️ Requirements

• At least 1-5 years of practical experience.

• Knowledge of the networking industry, including products and protocols.

• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark.

• High level of comfort with Linux.

• Familiarity with programming and scripting languages (C++, Java, Python, Perl, JavaScript, shell).

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development.

• Flexible working arrangements.