This is a fully remote position, open to applicants in Ireland.

📋 Description

• Address customer product inquiries via phone or email communications.

• Resolve customer issues related to installation, operation, maintenance, product application, or compatibility concerns.

• Diagnose hardware and software issues and recommend appropriate corrective actions.

• Record customer interactions and recurring technical problems to enhance product quality initiatives and support product development.

• Provide support for all Arista products along with network protocols and features governed by EOS.

• Engage directly with customers and collaborate with software and hardware development teams as necessary.

• Replicate issues within a controlled lab environment.

• Partner with Customer Engineering and Software and Hardware development teams to identify and convey issues in various technical scenarios.

⛳️ Requirements

• A minimum of 1–5 years of practical experience in designing, deploying, configuring, supporting, troubleshooting, debugging, or managing network protocols and technologies.

• Familiarity with the networking industry, including products and protocols.

• Experience with AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet, Flow Control, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, OpenFlow, OSPF, PIM, QoS, RIP, sFlow, SNMP, STP/RSTP/MST, VARP/VRRP, VLAN, and VRF.

• Proficiency with troubleshooting tools like IXIA, tcpdump, and Wireshark or similar tools is highly desirable.

• Strong familiarity with Linux is highly preferred.

• Knowledge of C++, Java, Python, Perl, JavaScript, or shell scripting is an advantage.

• Excellent analytical and triage skills.

• High ability to learn quickly and teach others.

• Outstanding written and verbal communication abilities.

• Collaborative mindset.

• Minimum educational requirement is a Master’s degree in a technical field; CS/EE/ITP preferred.

• Industry certifications are preferred.

• Previous TAC experience is preferred.