Technical Solution Analyst – TSA

This is a fully remote position, open to applicants in United States.

📋 Description

• Comprehend each customer's workflows, key performance indicators (KPIs), and limitations.

• Convert business requirements into precise, testable specifications.

• Differentiate between regulatory obligations, essential customer features, and desirable enhancements.

• Acquire in-depth knowledge of our product to align requirements with current features, planned roadmap items, and necessary customizations.

• Articulate the benefits of solutions regarding data quality, regulatory compliance, and operational effectiveness.

• Define the data exchange process between GridUnity and customer systems.

• Map fields, pinpoint transformations, and verify data integrity.

• Oversee the configuration of GridUnity products and confirm customer IT environments are prepared.

• Collaborate with Project Managers and the Customer Experience (CX) team to orchestrate User Acceptance Testing.

• Monitor issues, assist in defect triage, and manage readiness checklists.

• Coordinate cutover processes with customers and internal teams.

• Work alongside Business Analysts to document requirements and benchmark them against industry best practices and product functionalities.

• Develop clear source-to-target data mappings, validate data ownership and quality rules, and review historical data to mitigate risk.

• Identify potential future integration opportunities.

• Contribute to Statements of Work and participate in scoping workshops.

• Serve as the technical liaison during sales and initial project phases.

• Assist in delivering product demonstrations and training, ensuring seamless transitions to customer administrators and support teams.

⛳️ Requirements

• Fundamental understanding of the U.S. transmission interconnection ecosystem.

• 3–6+ years in a customer-facing solutions capacity (Solutions/Business Analyst, Solutions Engineer, Implementation Consultant).

• Strong competencies in requirements gathering, process modeling (BPMN/UML or similar), gap analysis, and acceptance criteria.

• Familiarity with systems integration principles: REST APIs, JSON/CSV, authentication, data mapping, and basic ETL.

• Ability to interpret payloads, suggest data mappings, and recognize edge cases.

• Proficiency in SQL for data validation and query testing.

• Excellent written and verbal communication skills; capable of conveying technical issues to non-technical stakeholders and providing business context to engineers.

• Experience in supporting project execution: issue tracking, risk management, test planning, and utilizing tools such as Jira/Confluence.

• Adaptable and proactive mindset suitable for a scaling B2B SaaS environment.

• Strong sense of ownership and meticulous documentation practices.

• Familiarity with implementation methodologies (Scrum, SAFe, Waterfall, etc.).

🏝️ Benefits

• Competitive compensation packages that acknowledge your expertise and contributions.

• Remote-first culture that offers flexibility and balance.

• Opportunities for professional development, including training, mentorship, and career advancement.

• Comprehensive health, dental, and vision insurance starting from day one.

• Short- and long-term disability and basic life insurance at no cost to you.

• 401(k) plan with a 4% match to support your financial future.

• Flexible paid time off (PTO) and a supportive work environment that values balance.

• Mission-driven work with the chance to make a substantial impact in the energy sector.