Technical Services Supervisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Serve as a committed supervisor for the team, sales, and customers within the region.

• Conduct visits to customer sites with Field Service Engineers to address complaints, escalations, pricing, quotations, and repair costs, while also assisting sales with tendering processes.

• Offer technical guidance to customers, sales staff, and healthcare professionals by addressing product-related inquiries, issues, and challenges.

• Equip sales personnel with the essential technical information required for product demonstrations.

• Act as the intermediary between sales teams and customers regarding technical matters.

• Deliver technical presentations during sales meetings or at customer locations.

⛳️ Requirements

• Bachelor's degree with at least 3 years of relevant experience, or a master's degree with a minimum of 1 year of relevant experience preferred.

• Familiarity with fundamental management techniques such as work scheduling, prioritization, coaching, and process execution.

• Comprehensive knowledge of operational systems, techniques, and practices typically acquired through extensive experience.

• Proficiency in English and Portuguese, along with a good command of Spanish.

• Exceptional communication abilities, coupled with effective presentation and negotiation skills.

• Strong analytical and problem-solving capabilities, balanced with speed and efficiency.

• A respected team player with strong interpersonal skills, capable of managing high-pressure situations.

• Extensive experience with medical devices, including familiarity with hospital environments and the organization of various departments: procurement, theatre, service engineers, etc.

• Willingness to travel and possession of a valid driver’s license.

🏝️ Benefits

• Competitive Salary

• Flexible Benefits Package