Technical Services Engineer

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Collaborate across various business sectors on product, process, and application-related innovations.

• Advise customers on process equipment, setup, and product applications within Pipe & Profile, Wire & Cable, Film, Sheet, and other extrusion markets.

• Engage directly with customers without relying on additional commercial support.

• Oversee product introduction trials at customer locations, including analysis of equipment and processes, trial planning, reporting, and discussions with stakeholders.

• Spearhead investigations and resolutions of customer issues related to products.

• Assist Sales in identifying, resolving, and documenting customer quality complaints.

• Evaluate competitive products to enhance existing offerings and aid in the development of new ones.

• Provide technical insights on market trends and evolving market dynamics.

• Create business case proposals for New Product Developments.

• Aid in maintaining technical certifications like NSF, UL, PPI, and CSA.

• Independently conduct customer service calls for both new and existing product trials.

• Engage in industry consortiums and gather competitive intelligence.

• Facilitate customer training, offer start-up assistance, and educate clients on product usage.

• Maintain an up-to-date understanding of applications, product characteristics, processability, and polymer product lines.

• Partner with customers to enhance manufacturing processes for quality and production efficiency.

• Execute hands-on extrusion trials, which involve machine operation and setting processing parameters.

• Travel up to 50% of the time.

⛳️ Requirements

• Bachelor’s degree in Mechanical Engineering, Chemical Engineering, or a related field.

• At least 10 years of progressive experience with Polyolefins, XLPEs, Polyamides, EPR and EPDM rubbers, Nylons, and PVC in application development, process development, technical service, production, or quality control roles.

• Minimum of 5 years of experience with twin screw and single screw extrusion processes.

• Proficient in setting up pipe and wire extrusion equipment.

• Familiarity with crosshead dies, pressure or tubular extrusion, continuous catenary vulcanization lines, and moisture cross-linkable extrusion processes.

• Strong communication skills.

• Customer-focused mindset.

• Proven leadership skills in technical and commercial discussions.

• Ability to work independently.

• Capable of interfacing and collaborating across all organizational levels.

• Experience in developing executive-level relationships and utilizing them to secure business.

• Exceptional analytical and problem-solving skills.

• Competent in conducting hands-on extrusion trials at customer sites, including machine operation and processing parameter setup.

• Willingness to travel up to 50% of the time, both planned and unplanned.

🏝️ Benefits

• Opportunities for career advancement.

• A safety-oriented, collaborative, and supportive team environment.

• Health insurance coverage.

• Dental insurance benefits.

• 401(k) retirement plan.

• Paid time off.

• Job stability.

• Training and development programs.

• Tools and resources to thrive and progress in your career.