Technical Service Specialist – Aerials, Scissor Lifts, Telehandlers

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Deliver technical support and assistance for incoming inquiries and issues concerning equipment.

• Identify and resolve intricate equipment challenges, ensuring prompt and effective solutions.

• Record all customer interactions and technical issues within the customer relationship management (CRM) system.

• Provide support for two model families (AWP, TMH, or Scissor).

• Perform comprehensive diagnostics and problem resolution for mechanical, electrical, hydraulic, and software-related issues on equipment.

• Leverage technical documentation and resources to offer precise solutions and guidance.

• Follow up with customers to confirm that issues are completely resolved to their satisfaction.

• Assist internal team members with troubleshooting advice in a chat group environment.

• Distribute product content, documents, or other troubleshooting materials with the team.

• Stay informed about product development, industry trends, and best practices for product support.

• Engage in continuous training to uphold high levels of product knowledge and support capabilities.

⛳️ Requirements

• High School Diploma or GED, along with three (3) or more years of relevant experience, or a comparable combination of education and experience.

• Strong skills in technical troubleshooting and problem-solving.

• Exceptional verbal and written communication abilities.

• Proficiency in utilizing CRM software and technical support tools.

• Capability to articulate complex technical information clearly and succinctly.

• Excellent organizational skills and keen attention to detail.

• Proficiency in data analysis and knowledge management systems.

• A Bachelor’s degree in Engineering, Specialized Technology, or a related technical field is advantageous.

• Willingness to travel domestically as required.

• Dedication to ongoing learning and professional development.

🏝️ Benefits

• Competitive total rewards package.

• People-first culture.

• Opportunities to support team member growth and success.