Technical Service Representative

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Deliver prompt and effective technical support to designated clients regarding their packaging equipment operations.

• Enhance customer quality and boost packaging performance.

• Serve as a safety advocate and prioritize safety in all tasks.

• Comprehend customer needs related to product and equipment issues.

• Maintain and service customer equipment, as necessary, to ensure optimal performance of machinery, packaging films, and shrink bag materials.

• Detect issues with machinery and packaging film/shrink bags, ensuring proper communication to the relevant staff members.

• Keep precise and timely documentation of work activities and time management.

• Execute and finalize audits on packaging machines and shrink bags.

• Engage in field trials for new packaging materials.

• Assist in the setup and initiation of all packaging equipment produced and sold by Amcor.

• Offer insights, as needed, into the design, installation, and initiation of packaging equipment made by external suppliers or RE&D.

• Manage personal schedule and travel, determining the priority of customer visits.

• Conduct training for customers on the correct operation and maintenance of equipment and Amcor film.

• Support projects and potentially lead smaller tasks within a larger project.

• Build and sustain effective relationships with customers, sales teams, and internal Amcor staff.

• Submit KMS reports within 5 days, file expense reports within a month following business trips, and provide weekly schedules within the specified timeframe.

⛳️ Requirements

• Technical degree required.

• 3-5 years of experience in the food packaging sector (materials & machinery).

• Willingness to travel 60% or more, with a valid driver’s license.

• Excellent verbal and written communication abilities.

🏝️ Benefits

• Medical, dental, and vision insurance options.

• Flexible time off, beginning with 80 hours of paid time annually for full-time salaried employees.

• Company-paid holidays starting at 8 days per year, with variations based on location.

• Wellbeing program and Employee Assistance Program.

• Health Savings Account/Flexible Spending Account.

• Life insurance, AD&D, short-term & long-term disability, and additional voluntary benefits.

• Paid Parental Leave.

• Retirement Savings Plan with company matching contributions.

• Tuition Reimbursement (subject to approval).

• Discretionary annual bonus program (initial eligibility based on hire date).