Technical Service Manager

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Serve as a subject matter expert in pest control strategies for designated market segments and lines of business.

• Tasked with developing and assisting Operations in the execution of top-tier service delivery protocols and processes.

• Aids Operations in addressing service quality concerns, pest infestations, and customer satisfaction issues through data analysis, site evaluations, troubleshooting, coaching, and the creation and implementation of corrective action plans.

• Mentors and enhances the pest control expertise and skills of Operations leaders to facilitate the development and coaching of Technicians.

⛳️ Requirements

• A four-year degree in biological sciences, ideally in entomology or related fields, is preferred but not mandatory.

• Board Certified Entomologist (BCE) or Associate Certified Entomologist (ACE) is preferred.

• At least 5 years of relevant structural pest management experience is required.

• Over 2 years of field experience in Structural Pest Management.

• A minimum of 1 year of management experience is required.

• Proven project management capabilities.

• Strong skills in change management.

• Excellent written and verbal communication skills, including the ability to deliver formal presentations.

• Proficient in both quantitative and qualitative analytical skills.

🏝️ Benefits

• Immediate coverage starting on Day 1 for Full-Time Colleagues - No Waiting Period!

• Comprehensive health benefits including Medical, Dental, Vision, Disability, and Life Insurance, among others.

• 401(k) retirement plan featuring company-matching contributions.

• Tuition Reimbursement benefits available for Full-Time Colleagues.

• Vacation and sick days provided.

• Company-paid holidays and floating holidays offered.