Technical Service Care Associate

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Responsible for managing the customer experience from start to finish for Technical Services reported issues.

• Serve as a liaison between management and our clients.

• Committed to enhancing customer service and boosting business productivity.

• Proactively communicate with customers regarding the status of their reported issues (ticket updates).

• Deliver exceptional and prompt customer service via phone, email, and chat.

• Ensure the highest level of customer satisfaction (both internal and external to Budderfly) throughout the Technical Services ticketing process.

• Strive to enhance customer satisfaction during the Technical Services issue resolution journey.

⛳️ Requirements

• Excellent interpersonal, analytical, verbal, and written communication abilities.

• Ability to coordinate multiple daily tasks simultaneously.

• Proven experience in customer phone service.

• Capable of working both collaboratively as part of a team and independently.

• Innovative problem solver with strong multitasking skills.

• Willingness to participate in rotational weekend and holiday on-call duties.

• Enthusiasm for energy conservation.

• Ability to build and maintain positive relationships with customers.

• Eager to engage in continuous learning, as encouraged by the organization, both technically and professionally.

• Strong verbal and written communication skills.

• Ability to collaborate across various organizational teams.

🏝️ Benefits

• Opportunities for career advancement in a rapidly growing, supportive company environment.

• Competitive salary.

• Comprehensive benefits package including medical, dental, vision, 401K, life insurance, and disability insurance.

• Chance to be part of a team that values its members and works collaboratively to create positive change.