Technical Service Account Manager

📋 Description

• Offer expert technical and scientific assistance for enzyme and yeast applications in client settings.

• Partner with sales teams during customer engagements, training sessions, and onsite visits.

• Act as an internal technical authority on designated product lines, applications, and their limitations.

• Conduct regular plant visits to carry out process audits, laboratory analyses, and performance enhancements.

• Evaluate process and laboratory data to pinpoint areas for improvement and propose recommendations.

• Create tools or models to facilitate data analysis and informed technical decision-making.

• Provide training for customers regarding product selection, application, and optimization processes.

• Offer post-sale technical support during product testing and implementation phases.

• Aid in account planning and recognize business development opportunities from both technical and commercial standpoints.

⛳️ Requirements

• Bachelor’s or Master’s degree in a scientific or technical field (Biology, Microbiology, Chemistry, Engineering, or related areas).

• 3–4 years of experience in an industrial biotechnology setting (enzymes, food, fuel alcohol, or similar sectors).

• Strong analytical and problem-solving abilities with proficiency in interpreting technical data.

• Proficient in Microsoft Office; familiarity with JMP or other statistical software is preferred.

• Customer-oriented mindset with excellent relationship-building capabilities.

• Self-driven and results-focused, with the ability to work independently.

• Exceptional organizational skills and the capacity to prioritize tasks in a dynamic environment.

• Ability to collaborate effectively with teams in Sales, Marketing, and R&D.

• Willingness to travel 50% or more.

🏝️ Benefits

• Our benefits package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks of paid parental leave (both maternity and paternity), and an annual bonus plan.