Technical Release Manager

📋 Description

• Take charge of the documentation, release communication, and customer-readiness process for all products delivered by Hauler Hero.

• Manage the Hauler Hero help center, which includes how-to guides, feature documentation, FAQs, troubleshooting flows, and clear explanations.

• Draft the majority of the content yourself and ensure that documentation remains accurate as the product evolves.

• Handle release communications for both customers and internal teams, encompassing customer-facing and internal release notes.

• Assist in converting institutional knowledge into clear, accessible documentation.

• Establish a consistent release rhythm across Product, Design, Engineering, Customer Success, Implementation, and Sales teams.

• Aid in bridging the gap between code functionality and customer experience.

• Document reasoning and insights following product launches.

• Potentially link release communication and documentation efforts to product analytics tools for enhanced understanding of adoption and customer impact.

⛳️ Requirements

• A minimum of 5 years of experience in writing technical documentation, preferably for B2B SaaS.

• Strong writing samples or a portfolio available for review.

• Experience in creating customer-facing help content, release notes, internal documentation, and process documentation.

• Comfort in a dynamic, founder-led environment where foundational elements are still being established.

• Solid judgment regarding what information is essential for customers, what internal teams require, and what can be postponed.

• Ability to write clearly for non-technical audiences, including operators, dispatchers, drivers, billing teams, customer service representatives, and business owners.

• A testing mindset with the capacity to identify unclear workflows, edge cases, broken handoffs, and customer confusion before they escalate to support issues.

• Sufficient organizational skills to manage a release communication process without it becoming bureaucratic.

• Willingness to be the sole person in your function for a certain period.

• Openness to ask direct questions and seek clarity.

• Proficiency in using AI tools in your writing process. Claude is integrated into our daily workflow, and we expect this individual to utilize AI thoughtfully to draft more quickly, stress-test content, and reason through edge cases.

🏝️ Benefits

• Opportunity to significantly impact a vital, underserved industry.

• Collaborative, customer-centered environment where documentation enhances the operations of teams and customers.

• Competitive salary and benefits package.

• Remote-first flexibility with a distributed team throughout the U.S.

• Paid time off and paid holidays.

• Virtual team collaboration along with occasional in-person company offsites.