Technical PS Consultant

This is a fully remote position, open to applicants in India.

📋 Description

• Propel customer success by ensuring the effective implementation of Barista solutions.

• Collaborate with clients to convert business needs into actionable solutions.

• Facilitate deployment processes.

• Enhance employee experience through the efficient utilization of the Barista platform.

• Accountable for the design, configuration, testing, and support of Barista solutions, including third-party integrations and associated implementation components.

• Work in close partnership with customers and internal teams to guarantee that solutions are delivered precisely, efficiently, and in accordance with project specifications and best practices.

⛳️ Requirements

• Proven experience in customer-facing roles within enterprise pre-sales or delivery environments.

• Practical experience with enterprise ITSM platforms such as ServiceNow, Ivanti, Jira, and other comparable tools.

• 3 to 5 years of relevant experience in a technical consulting or customer success capacity is highly preferred.

• Capability to quickly adapt to and learn new AI/ML/NLP technologies.

• Knowledge of ITSM or HR domains along with familiarity with industry best practices.

• Understanding of agentic AI and its real-world applications.

• A robust foundational knowledge of cloud applications, ITSM, ITIL, and CMDB concepts.

• Proficiency in one or more scripting languages, including Python, Perl, Unix shell, or Windows shell.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• A supportive and inclusive company culture.