Technical Project Manager – Operations & Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full responsibility for the operational support and technical delivery of all customer projects (Blue Digital).

• Conduct technical onboarding sessions independently via video calls, setting up WhatsApp-based SuperChat accounts, including Meta verification.

• Establish, monitor, and optimize WhatsApp/SuperChat configurations (accounts, verification, WABA).

• Manage the dispatch of WhatsApp newsletters, including scheduling, recipient lists, and error handling.

• Review, ensure quality control, and maintain smartphone pages prior to their launch and when modifications occur.

• Serve as the primary technical contact for customers through WhatsApp groups and email, independently addressing and resolving incoming inquiries and issues.

• Verify marketing materials for spelling accuracy and compliance with design guidelines.

• Handle minor tasks in the Blue Hub (e.g., coupon display).

• Organize, prioritize, and track all tasks, timelines, and deadlines in ClickUp, including thorough documentation of appointments and agreements.

• Engage in proactive communication with customers regarding inquiries, delays, or missing information.

• Implement and coordinate special projects (e.g., one-page websites, domains, workspace).

• Collaborate with internal staff and oversee operational implementation.

• Transition technical special cases to management, aiming to continuously minimize escalations.

• Assist in the creation of process documentation, standardization, and quality assurance.

• Potential future responsibility includes training and onboarding additional operational staff.

⛳️ Requirements

• Overall responsibility for the operational support and technical fulfillment of all customer projects (Blue Digital).

• Independently conduct technical onboarding sessions via video calls, setting up WhatsApp-based SuperChat accounts, including Meta verification.

• Set up, monitor, and optimize WhatsApp/SuperChat configurations (accounts, verification, WABA).

• Manage the dispatch of WhatsApp newsletters, including scheduling, recipient lists, and error handling.

• Review, ensure quality control, and maintain smartphone pages prior to their launch and when modifications occur.

• Serve as the primary technical contact for customers through WhatsApp groups and email, independently addressing and resolving incoming inquiries and issues.

• Verify marketing materials for spelling accuracy and compliance with design guidelines.

• Handle minor tasks in the Blue Hub (e.g., coupon display).

• Organize, prioritize, and track all tasks, timelines, and deadlines in ClickUp, including thorough documentation of appointments and agreements.

• Engage in proactive communication with customers regarding inquiries, delays, or missing information.

• Implement and coordinate special projects (e.g., one-page websites, domains, workspace).

• Collaborate with internal staff and oversee operational implementation.

• Transition technical special cases to management, aiming to continuously minimize escalations.

• Assist in the creation of process documentation, standardization, and quality assurance.

• Potential future responsibility includes training and onboarding additional operational staff.

🏝️ Benefits

• No English language skills required.