Technical Project Manager, Cloud Integrations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee multiple deployment and migration projects of customers into 11:11 Systems simultaneously with minimal supervision.

• Ensure project deliveries meet milestones, timelines, and budgets while achieving successful outcomes for customers.

• Take full ownership and provide support services to fulfill customer commitments.

• Adhere to 11:11 Systems project management practices and apply sound judgment to each project utilizing suitable tools for the scope of work.

• Create and enforce processes and best practices for cloud migrations.

• Manage ticket escalation processes and ensure consistent adherence.

• Develop support best practices and enhance the support management framework as necessary.

• Identify potential risks or gaps and provide mentorship to team members within the cloud integrations organization.

• Communicate project needs and trends to key stakeholders, offering recommendations on ongoing integration requirements.

• Oversee and improve existing tools and automation used in service operations.

• Collaborate with internal teams on migration requirements for both new and existing services.

• Align customer and internal staff expectations by effectively communicating milestones and deliverables to all stakeholders involved.

• Promote communication and transparency among all teams involved in project delivery, including customers.

• Work with vendors to address integration needs.

• Ensure all escalated customer tickets are addressed and, if necessary, forwarded to vendor support promptly.

• Improve team efficiency by taking ownership of new and diverse requests, exploring avenues to enhance job achievements.

• Collaborate constructively with colleagues, adhering to 11:11’s Code of Business Ethics and Company Values.

• Manage the receipt, transmission, and handling of all company data and information in accordance with Company data handling agreements, procedures, and policies.

• Review and comply with company policies and guidelines, including data privacy practices, annual compliance training, and policy acknowledgments.

• Perform other duties as assigned.

⛳️ Requirements

• Associate's degree in project coordination or 5+ years of relevant work experience.

• Proven experience managing technical projects across teams within an organization.

• ITIL experience is preferred.

• Strong analytical and problem-solving skills.

• Exceptional attention to detail and a team-oriented mindset.

• Results-driven and organized, with the ability to plan and meet deadlines while motivating others to achieve results.

• Must be legally authorized to work in the assigned country without visa sponsorship.

🏝️ Benefits

• Comprehensive healthcare plan options.

• Retirement plan with company matching contributions.

• Life and other supplemental insurance options.

• Paid time off and company holidays.

• New Parent Leave.

• Wellness programs.