Technical Project Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the main contact for customer implementations, integrations, and ongoing technical assistance.

• Assist apparel and footwear retailers in onboarding and long-term platform utilization.

• Oversee multiple simultaneous implementation projects from initiation to launch.

• Ensure that milestones, timelines, and deliverables are met punctually.

• Proactively handle scope, risks, priorities, and customer expectations.

• Address customer inquiries and technical support requests via ticketing systems, email, and virtual meetings.

• Comply with established service level agreements (SLAs).

• Collaborate with Engineering, Product, Customer Success, and external partners to troubleshoot and resolve technical and implementation issues.

• Offer consultative guidance and convert technical concepts into straightforward recommendations.

• Communicate project updates, timelines, risks, and solutions to customers and internal stakeholders.

• Develop and maintain project documentation, implementation guides, knowledge base articles, and customer-facing support materials.

• Keep up-to-date with product capabilities, releases, and platform improvements.

• Relay actionable customer feedback to Product and Engineering teams.

• Enhance implementation methodologies, support processes, documentation, and internal tools.

⛳️ Requirements

• Over 3 years of experience in implementing, onboarding, or supporting SaaS solutions in a customer-facing capacity.

• Background as a Technical Project Manager, Implementation Consultant, Solutions Engineer, or Technical Support Engineer.

• Proven ability to manage multiple projects concurrently in a fast-paced setting.

• Outstanding organizational skills and meticulous attention to detail.

• Strong project management, customer relationship management, and communication capabilities.

• Ability to articulate technical concepts to both technical and non-technical audiences.

• Excellent analytical, troubleshooting, and problem-solving abilities.

• Consultative approach with a customer-first mindset.

• Familiarity with project management, issue tracking, and customer support platforms.

• Strong sense of ownership, accountability, and dedication to exceptional customer experiences.

• Technical aptitude with the capacity to quickly learn new technologies.

• Experience with JavaScript, HTML, CSS, REST APIs, SDKs, SQL, FTP, and ETL concepts is advantageous.

• Background in supporting retail, ecommerce, or SaaS software solutions is preferred.

• Preference for candidates who can begin full-time immediately.

• Must be available during U.S. Eastern Time business hours, approximately 9:00 a.m.–5:00 p.m. ET.

• Must currently reside in India.

• Comfortable communicating directly with external customers via email, phone calls, and video conferencing.

🏝️ Benefits

• Health and wellness benefits.

• Employee Assistance Program.

• Day Off For Your Birthday.

• Paid four-week Sabbatical leave every five years of service.

• Monetary bonus to help fund the sabbatical adventure.

• Inclusive, diverse, and accepting work environment.

• Work-life balance support.