Technical Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver product and software training to sales teams in the U.S. and Canada, channel partners, and end-users/customers.

• Create and update training materials, documentation, and deployment procedures.

• Facilitate information exchange with iLOQ Technical Managers in various regions.

• Offer on-site and remote project management assistance while keeping stakeholders consistently updated on project progress.

• Provide technical sales support and collaborate with R&D, Product Management, Supply Chain, Sales, Marketing, and Services teams.

• Assist channel partners, enhance customer satisfaction, and stay informed about industry trends, competitor offerings, and new technologies.

• Plan and manage technical projects from initiation to deployment, closure, and customer transition.

• Monitor schedules, milestones, risks, issues, and escalation items, providing regular status updates.

• Support installers, integrators, and channel partners during the rollout, programming, commissioning, and live operations.

• Ensure that installations and project deliverables align with iLOQ standards, quality criteria, and best practices.

• Act as the escalation point for intricate field and project challenges, coordinating resolution with internal teams.

• Gather feedback from customers, installers, and partners, converting it into structured input for Product Management and R&D.

• Assist in the evaluation, coordination, and readiness for deployment of key software integrations pertinent to North American verticals.

• Keep precise project, support, and training documentation, including lessons learned and action items for improvement.

• Conduct site surveys and technical evaluations to aid project planning, deployment readiness, and solution compatibility.

⛳️ Requirements

• A minimum of 5 years of relevant professional experience, with at least 3 years in a technical training role within a similar product sector (EAC, door entry, locks, access control, smart locks, etc.).

• A technical degree is preferred but not mandatory.

• Strong project management capabilities with experience collaborating across divisions and internationally, including with outsourced integration engineering firms.

• Solid understanding of contemporary mobile technologies, digitalization trends, and electromechanical digital solutions.

• Strong IT skills, including familiarity with APIs and software integrations.

• Experience in product management, R&D, or sales is preferred.

• Background in supporting channel sales and various customer segments is advantageous.

• Proficiency in MS Office, particularly PowerPoint.

• Outstanding customer service and communication skills (both oral and written).

• A methodical mindset with excellent attention to detail.

• A positive attitude with the ability to collaborate effectively across multiple departments and global offices.

• Strong analytical skills with a knack for complex problem-solving and time management.

• Self-motivated, organized, and practical—you take initiative and ensure tasks are completed.

🏝️ Benefits

• Competitive salary with comprehensive healthcare benefits and a 401(k) plan.

• The chance to work with cutting-edge technology and sustainable products.

• A creative, innovative, and collaborative work environment where individual contributions have a significant impact.

• Opportunities for personal and professional development within an international company with deep Scandinavian roots and values.

• A commitment to creating an inclusive workplace where diversity is appreciated and respected.