Technical Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer both technical and administrative support for the SaaS Customer Engagement Platform (CEP) products and related applications that bolster Franklin Energy’s service programs.

• Oversee business clients and initiatives aimed at enhancing client offerings for technology delivery services.

• Supervise the requirements gathering and implementation processes for new clientele.

• Manage client operations for the customer engagement platform's user base.

• Coordinate client management activities, program scheduling and tracking, client communications, testing support, and reporting.

• Collaborate with developers to roll out technology products while gaining insights into web, backend, and database systems.

• Handle account, project, risk, and budget management tasks.

• Provide technical guidance during project planning and execution across web portals, APIs, data ingestion, reporting data management, data transfers, databases, and IT systems.

• Administer schedules, task assignments, resource allocation, project/program management, and milestone reporting.

• Create and maintain RAID logs.

• Develop technology deliverables for various platform roles including Programs, CSRs, and Contractors.

• Collaborate with and provide support to project managers and personnel involved in client implementations and operations.

• Lead requirements-gathering workshops and produce Business Requirements Documents (BRDs).

• Conduct customer engagement training for users of the platform.

• Oversee and assist with quality assurance activities.

• Participate in code testing, review processes, and product implementation.

• Engage directly with clients, set realistic expectations, and take ownership of project implementation success.

• Identify and initiate process improvement efforts alongside clients and product teams.

• Perform additional duties as assigned by the VP of CEP Solutions.

⛳️ Requirements

• Bachelor’s Degree from an accredited college or university in a technical or engineering field (preferred).

• 3+ years of relevant experience.

• Previous experience with Project Management methodologies and associated tools.

• Strong skills in Data Analytics.

• Prior customer service/account management experience is preferred.

• Experience with energy efficiency program implementation is preferred.

• Proficiency in relevant process documentation tools (e.g., Visio or equivalent) is preferred.

• Proficiency in project scheduling tools (e.g., MS Project or equivalent) is preferred.

• Advanced experience in implementing SaaS solutions is preferred.

• Familiarity with clean technology is a plus.

• Comprehensive understanding of all phases of the Agile Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC).

• Excellent knowledge of Confluence, Jira Systems, Kanban boards, and SharePoint.

• Working experience in environments involving Web portal and API development, Data Ingestion, data management for reporting, Data file transfers, Databases, and IT Systems.

• Preferred experience with website development languages such as PHP, HTML, CSS, JavaScript, and MySQL, as well as larger databases like Cassandra.

• Strong grasp of data ingestion and tracking in systems/databases, data extracts, and data analytics.

• Good understanding of databases, tables, and columns, with proficiency in SQL preferred.

• Ability to work independently, gather data, analyze information, and create templates and reports.

• Capable of demonstrating and communicating the functionality of technology offerings.

• Effective in working directly with clients and their customer base as required.

• Detail-oriented, organized, self-motivated, and capable of prioritizing workload.

• Skilled at identifying and resolving issues with PMs, customers, and trade allies.

• Strong customer service and communication skills.

• Ability to manage a diverse range of tasks and work in a dynamic environment.

• Proficient in Microsoft Project, Excel, PowerPoint, Word, and Teams.

• Effective in verbal and written communication with customers, clients, and colleagues.

• Committed to promoting diversity and inclusion.

• Reliable transportation is required.

• PMP certification preferred but not mandatory.

• Valid driver’s license required.

• Willingness to travel up to 30%.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Retirement benefits.

• Paid time off.

• Paid holidays.

• Additional company-sponsored benefits and programs.