Senior Technical Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the technical workstream for partner implementations, overseeing the process from discovery and integration scoping to testing, go-live, and the transition to ongoing support.

• Configure and manage integrations with Student Information Systems and campus platforms.

• Take ownership of data mapping, field validation, configuration, and ensuring data quality.

• Collaborate with project managers to identify technical dependencies, communicate risks, and maintain implementation timelines.

• Investigate and resolve intricate integration and data issues across partner systems and EdVisorly's platform.

• Analyze system logs, SQL queries, and datasets to identify root causes and troubleshoot discrepancies.

• Monitor integration health, identify technical risks and blockers, and create effective solutions.

• Act as the primary technical contact for partner IT, registrar, and enrollment teams.

• Lead technical working sessions and guide partners through the integration requirements.

• Simplify complex technical concepts for both technical and non-technical audiences, including executive sponsors.

• Work collaboratively with Product and Engineering teams on technical issues, partner feedback, and product enhancements.

• Generate bug reports, feature requests, technical recommendations, runbooks, data mapping templates, troubleshooting guides, and implementation documentation.

• Contribute to the development of scalable implementation playbooks, processes, and best practices.

⛳️ Requirements

• A minimum of 4 years of experience in technical implementation, solutions engineering, integration consulting, technical account management, or a similar customer-facing technical role in a B2B SaaS environment.

• Proficient in hands-on technical skills with SFTP, SSO, SAML, network troubleshooting, REST APIs, web services, VPN configuration, SSH tunneling, JSON, CSV, scripting, cURL, and Postman.

• Experience working with complex datasets, writing SQL queries, reviewing system logs, and identifying missing, duplicated, or inaccurate data.

• Capability to independently investigate technical challenges, identify root causes, and drive issues to resolution.

• Proven ability to build credibility with technical stakeholders, lead discussions, and explain complex concepts to non-technical audiences.

• Skill in managing competing priorities across multiple concurrent implementations while meeting deadlines.

• Comfort in navigating challenges involving multiple systems, stakeholders, and competing dependencies.

• Attributes of adaptability, resilience, self-direction, accountability, and ownership of technical challenges.

• Preferred: experience integrating with or supporting Ellucian Banner, Ellucian Colleague, or Oracle PeopleSoft Campus Solutions.

• Preferred: experience working with higher education institutions, particularly in registrar, admissions, enrollment, or transfer credit operations.

• Preferred: familiarity with Ellucian Ethos or other SIS integration middleware.

• Preferred: experience with higher education CRM platforms such as Slate or Salesforce Education Cloud.

• Preferred: experience utilizing AI tools for technical troubleshooting, documentation, or data analysis.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• Equal opportunity employer dedicated to fostering an inclusive environment.

• Reasonable accommodations provided throughout the hiring process and employment relationship.