Technical Program Manager – Technical Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee scheduling, capacity management, delivery governance, and readiness for Data Migration projects.

• Work collaboratively with Sales, Project Managers, Customer Success Managers, Resource Management, clients, and technical delivery teams.

• Manage project intake, scheduling, prioritization, and successful delivery.

• Supervise project demand, resource forecasting, and capacity planning.

• Facilitate the readiness and execution of Data Migration project go-lives.

• Track project portfolios and proactively address risks, issues, dependencies, and escalations.

• Maintain project requests, timelines, dashboards, operational metrics, templates, and documentation.

• Lead reviews after project completion, conduct root cause analyses, and drive continuous improvement efforts.

• Deploy AI-driven tools, AI agents, copilots, and intelligent automation solutions.

• Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices.

• Report directly to the Sr Manager, Technical Services.

⛳️ Requirements

• Proven experience in Technical Program Management, Project Management, Operations Management, or a relevant field.

• Demonstrated ability to manage project schedules, delivery commitments, stakeholder communications, and competing priorities in a client-facing setting.

• Solid knowledge of capacity planning, resource forecasting, workload management, and operational performance metrics.

• Familiarity with Data Migration methodologies, ETL processes, data integration concepts, and systems design principles.

• Experience with tools such as JIRA, Kimble, Smartsheet, Confluence, or similar platforms.

• Background in production, SaaS, healthcare technology, or customer delivery environments.

• Experience utilizing Generative AI, AI copilots, intelligent automation, or agent-based solutions.

• Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices.

• Strong analytical, problem-solving, communication, negotiation, and stakeholder management abilities.

• Exceptional organizational skills, meticulous attention to detail, and a mindset oriented toward continuous improvement.

• Experience in healthcare technology, including EHR, EMR, Pharmacy, or clinical systems.

• Familiarity with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI, Anthropic (Claude), or similar AI platforms.

• Skilled in developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions.

• Knowledge of Databricks, Azure Data Lake, and enterprise reporting solutions.

• Possession of PMP, Agile, Scrum, or related project management certifications.

🏝️ Benefits

• Flexibility.

• Opportunities for growth.

• Engaging and meaningful work.

• Investment in training and development.

• In-office events including onboarding, team activities, and semi-annual and annual team meetings (travel required for remote roles).

• Equal employment opportunities and disability accommodations.