Technical Program Manager, Technical Services – 8 Month Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee scheduling, capacity planning, delivery governance, and readiness for go-live in Data Migration projects.

• Collaborate with Sales, Project Managers, Customer Success Managers, Resource Management, clients, and technical delivery teams.

• Assist in project initiation, scheduling, prioritization, and coordination of delivery.

• Manage project demand, forecast resources, and plan capacity effectively.

• Coordinate the readiness and execution of Data Migration projects for successful go-live.

• Monitor project portfolios, driving the mitigation and escalation of risks, issues, and dependencies.

• Maintain records of project requests, schedules, dashboards, operational metrics, templates, and documentation.

• Lead post-project evaluations, root cause analyses, and initiatives for continuous improvement.

• Implement AI-driven tools, AI agents, copilots, and intelligent automation solutions.

• Ensure compliance with governance, security, data privacy, and responsible AI practices.

• Report directly to the Sr Manager of Technical Services.

⛳️ Requirements

• Proven experience in Technical Program Management, Project Management, Operations Management, or a similar field.

• Demonstrated ability to manage project schedules, delivery commitments, stakeholder communications, and competing priorities within a customer-facing environment.

• Solid understanding of capacity planning, resource forecasting, workload management, and operational performance metrics.

• Familiarity with Data Migration methodologies, ETL processes, data integration concepts, and principles of systems design.

• Experience with tools such as JIRA, Kimble, Smartsheet, Confluence, or comparable software.

• Background in production, SaaS, healthcare technology, or customer delivery sectors.

• Experience utilizing Generative AI, AI copilots, intelligent automation, or agent-based solutions.

• Knowledge of workflow automation, prompt engineering, AI governance, and responsible AI practices.

• Strong analytical, problem-solving, communication, negotiation, and stakeholder management abilities.

• Exceptional organizational skills, meticulous attention to detail, and a mindset geared towards continuous improvement.

• Domain knowledge of PointClickCare.

• Experience with healthcare technology solutions, including EHR, EMR, Pharmacy, or clinical systems.

• Familiarity with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI technologies, Anthropic (Claude), or similar AI platforms.

• Experience in developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions.

• Knowledge of Databricks, Azure Data Lake, and enterprise reporting solutions.

• PMP, Agile, Scrum, or related project management certifications.

🏝️ Benefits

• Flexibility.

• Opportunities for growth.

• Engaging and meaningful work.

• In-office events such as onboarding, team gatherings, and semi-annual or annual meetings (travel required).

• Equal employment opportunities and reasonable accommodations.

• Training and development programs to foster innovation.

• Access to AI tools that enhance creativity, productivity, and decision-making.