Technical Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the comprehensive delivery of intricate, large-scale customer programs, encompassing multi-site, multi-product, and highly tailored implementations.

• Drive program strategy and planning by establishing timelines, milestones, resource distribution, and risk mitigation strategies across multiple concurrent initiatives.

• Act as the principal customer-facing program leader and trusted advisor, assisting customers in navigating technical and operational challenges while providing strategic guidance.

• Collaborate closely with engineering and product teams to ensure that customer solutions are accurately configured and delivered punctually.

• Independently oversee high-complexity engagements, ensuring consistent delivery in line with scope, schedule, and quality expectations.

• Facilitate executive-level communication, presenting intricate technical concepts, program updates, and risks to stakeholders.

• Proactively identify program risks, inefficiencies, or gaps in delivery workflows, and spearhead initiatives for improvement.

• Shape and influence customer strategy by aligning evolving customer requirements with the long-term vision of the product and company.

⛳️ Requirements

• A minimum of 5 years of experience in technical program or project management.

• Proven track record of independently leading large-scale, technically intricate customer programs amid high levels of ambiguity.

• Significant experience collaborating with enterprise clients and distributed, cross-functional teams.

• Exceptional capability to convey complex technical concepts clearly to both technical and non-technical audiences, including executive stakeholders.

• Demonstrated proficiency in stakeholder management, risk management, and large-scale program execution.

• Ability to convert explicit and implicit customer needs into structured requirements and influence product and engineering roadmaps.

• Proven expertise in at least two of the following areas, with working knowledge in others: Data centers, Industrial controls and automation systems, HVAC and mission-critical cooling systems, AI / Machine Learning applications in industrial environments.

• Proficient in a variety of program management tools and methodologies, including Agile, Waterfall, and risk management frameworks.

• Strong documentation and organizational skills with an emphasis on developing scalable, repeatable processes.

• Bachelor’s degree in a relevant field or equivalent experience.

🏝️ Benefits

• A dynamic, team-oriented environment where your contributions significantly influence the company’s direction.

• We operate as a fully remote company.

• Competitive compensation and meaningful equity opportunities.

• Significant responsibilities and opportunities for professional growth.

• Foundational training that includes functional, customer immersion, and development training.

• Medical, dental, and vision insurance (specific benefits may vary by region).

• Unlimited paid time off, with a required minimum of 20 days per year.

• Paid parental leave (specific benefits may vary by region).

• Flexible stipends to support your workspace, well-being, and ongoing professional development.

• Company-issued MacBook.