Technical Program Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Remove obstacles between teams

• Foster clarity, responsibility, and timely delivery

• Ensure Salesforce and related systems grow in alignment with the business

• Manage team dynamics, cross-functional collaboration, and technical execution—enabling multiple stakeholders to act swiftly while preserving structure and quality

• Serve as the main coordinator among Sales, Customer Success, Finance, Product, and Marketing

• Recognize inter-team dependencies and proactively eliminate execution barriers

• Convert business requirements into technical specifications and Salesforce solutions

• Act as a reliable ally to GTM teams, ensuring systems adapt to changing workflows

• Oversee the complete delivery of Salesforce projects, including:

• Sales Cloud, Service Cloud, and related integrations

• Actively contribute to:

• Solution design and architecture

• Configuration (flows, validation rules, objects)

• Basic Apex / SOQL / integrations as necessary

• Collaborate with engineering to ensure scalable and maintainable implementations

• Manage release processes, quality assurance, and deployment

• Establish and uphold operational rhythm across teams:

• Sprint planning, backlog refinement, and release prioritization

• Oversee Jira and system workflows:

• Ensure tickets are well-defined, prioritized, and progressing

• Facilitate recurring meetings:

• Weekly execution calls

• Cross-functional alignment sessions

• Represent the “voice of delivery”, ensuring deadlines and commitments are fulfilled

• Develop and maintain real-time dashboards and reporting across Salesforce and BI tools

• Provide clear insights into project status, risks, and outcomes

• Continuously enhance:

• Business processes

• Data integrity and governance

• System scalability and usability

• Drive alignment across systems including:

• Salesforce (core)

• CLM / CPQ / billing tools

• Marketing automation platforms

• Lead pivotal initiatives such as:

• Process redesign (e.g., deal flow, amendments, renewals)

• New product launches and system enablement

• Data model and workflow optimization

• Ensure SOX compliance, audit readiness, and documentation integrity

• Maintain comprehensive documentation of:

• System architecture

• Business processes

• Key workflows and dependencies

⛳️ Requirements

• 7–12 years of experience in Technical Program Management, Business Systems, or related fields

• Excellent interpersonal abilities and high Corporate IQ

• High energy levels

• Positive demeanor

• Strong technological inclination with a focus on automation, AI, and efficiency

• Extensive knowledge of Salesforce (Sales Cloud required; Service Cloud preferred)

• Practical experience with:

• Salesforce configuration (Flows, objects, automation)

• Basic programming (Apex, SOQL, APIs)

• Proven track record collaborating with:

• Sales and Customer Success teams

• Cross-functional partners (Finance, Product, Marketing)

• Significant experience with:

• Jira (or similar tools)

• Agile / Scrum methodologies

🏝️ Benefits

• Medical, dental, and vision plans for you and your family

• 401k with a matching program

• Employee stock purchase program

• Family planning assistance, Childcare FSA, and parental leave

• Life, AD&D, and Disability insurance

• Generous vacation time, holidays, and paid company retreats

• Wellness benefits and many more!