Technical Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact between Marketing/business stakeholders and IT.

• Convert business goals into technical specifications and system elements.

• Collaborate with teams from Product Management, Marketing, Strategy, Sales Operations, Customer Care, IT, Engineering, Architecture, Legal, and other business areas.

• Execute consumer and agent marketing strategies, products, offers, promotions, and campaigns.

• Oversee complex programs and projects that span multiple business divisions.

• Manage IT enhancement initiatives that support campaigns, launches, promotions, offers, and lifecycle modifications.

• Lead the implementation and ongoing lifecycle management of products, promotions, offers, rate changes, and related system capabilities.

• Handle approximately 2–4 projects each quarter across various workstreams, stakeholders, priorities, and deadlines.

• Develop and refine features, user stories, acceptance criteria, process documentation, and other requirements artifacts.

• Define intricate offer attributes, variables, business rules, and technical requirements.

• Facilitate requirements-gathering sessions and discussions with stakeholders.

• Assist in the development and submission of technical requirements to downstream IT and catalog/configuration teams.

• Engage as a subject matter expert in solution discussions.

• Assess technical solutions, system impacts, dependencies, and implementation necessities in collaboration with Architecture, Engineering, and IT teams.

• Support backend IT configuration and development tasks.

• Collaborate with testing and validation teams.

• Lead cross-functional teams through requirements gathering, solution development, implementation, validation, launch, and lifecycle management.

• Participate in Agile ceremonies and quarterly PI Planning sessions.

• Utilize JIRA and/or JIRA Align to oversee requirements, dependencies, priorities, and delivery tasks.

• Conduct risk assessments, identify obstacles and dependencies, suggest alternatives, and influence decision-making.

• Provide product surveillance and lifecycle management.

• Deliver leadership presentations and updates regarding products, promotions, project status, risks, dependencies, and decisions.

• Maintain relationships and engage in frequent communication within a collaborative remote setting.

⛳️ Requirements

• Bachelor’s degree in Marketing, Business, Information Technology, Computer Science, Information Systems, Data Science, or a related field is preferred.

• PMP, CAPM, Scrum, Agile, Product Management, or similar certification is preferred but not mandatory if equivalent industry, technical, product, and stakeholder-management experience is demonstrated.

• A minimum of 5 years of experience in IT, technical product, product lead, delivery management, or a comparable role within a complex enterprise environment.

• Experience in the entertainment industry is highly preferred, particularly in video, streaming, television, telecommunications, broadband, wireless, mobility, or similar consumer technology sectors.

• Proven experience working between Marketing or business teams and IT to collect, analyze, document, refine, and communicate technical and functional requirements.

• Demonstrated experience managing products, offers, promotions, services, or technical capabilities from development through implementation and ongoing lifecycle management.

• Experience leading cross-functional requirements gathering, stakeholder alignment, technical solutioning, approval, and delivery efforts.

• Hands-on experience in Agile environments and with project or product management tools, such as JIRA and/or JIRA Align.

• Familiarity with Power BI or a similar reporting and data-visualization tool is preferred.

• Experience in enterprise Agile and PI Planning environments is preferred.

• Background in analyzing and reporting market, product, operational, or performance data is preferred.

• Experience in client-facing, internal consulting, cross-functional stakeholder, or vendor-management settings is preferred.

• Strong knowledge of PEGA Customer Decision Hub, Decisioning, and Prediction Studio.

• Familiarity with retail or call center CRM systems, such as Oracle, Salesforce, and Clarify.

• Capability to create business and technical requirements, features, user stories, acceptance criteria, business rules, and process documentation.

• Strong understanding of product development and lifecycle management.

• Proficiency with Microsoft 365 applications, particularly Excel and PowerPoint.

• Familiarity with marketing databases and digital/orchestration technologies such as Adobe, Pega, and Unica.

• Familiarity with SQL, SAS, or a similar data-analysis language.

• Working knowledge of ServiceNow and XML transactions for validating API requests and responses.

• Ability to rapidly learn about customer care, ordering, billing, product configuration, and associated enterprise systems.

• Experience with geographically dispersed teams and independent work is preferred.

• Experience with DIRECTV and/or AT&T U-verse billing, ordering, product, or system, or equivalent comparable-platform experience is preferred.

• Working knowledge of C3, STMS, Enabler, Evergent, ETM, LS-CRM, OMS, Online, Salesforce, or comparable systems is preferred.

• Advanced Excel skills are preferred.

🏝️ Benefits

• Remote work opportunity from any U.S. time zone.

• Monday through Friday work schedule averaging 40 hours per week.