Technical Product Enablement Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Curriculum Development: Create foundational and advanced product training for the entire GTM team (AEs, SDRs, SEs, AMs, and CSMs), simplifying complex technical concepts (data flows, scoring logic, DORA compliance) into clear, sales-ready narratives.

• Competency Frameworks: Establish role-specific product competency frameworks and manage certification pathways to ensure technical proficiency across all regions and segments.

• Platform Storytelling: Take ownership of the technical narrative for the "UpGuard Platform," training teams on interoperability, cross-product workflows, and platform architecture to enhance our competitive edge.

• Demo Strategy: Lead the demo framework across the unified platform; collaborate with SE leadership to ensure accuracy, depth, and effectiveness.

• POC Framework: Develop a standardized POC framework (success criteria, validation steps, best practices) and educate representatives on conducting efficient, high-quality technical evaluations.

• Skill Certification: Design and implement uniform certification programs for Demos and POCs to guarantee that AEs and SEs can deliver persuasive, value-oriented technical presentations.

• Product Launches: Manage the GTM readiness strategy for all product launches; collaborate with PMM (messaging) and Product (roadmap) to ensure coherent delivery of value propositions to the field.

• Launch Training: Deliver role-specific launch training and create internal readiness materials (walkthroughs, FAQs, demo updates) to facilitate immediate adoption of new features.

• Feedback Loop: Regularly gather and disseminate new product success stories and competitive insights to stimulate enthusiasm and adoption in the field.

• CSM Enablement: Enhance CSMs' skills on technical use cases, signal interpretation (usage, integrations), and value demonstration to boost customer onboarding and retention.

• Outcome Alignment: Create materials and training that empower AMs and CSMs to link technical workflows directly to business outcomes and customer value.

• Asset Management: Develop and sustain a repository of impactful technical assets, including demo flows, technical briefs, use-case guides, and POC toolkits.

• Systems & Governance: Establish structured learning paths in Mindtickle/Seismic, ensuring content governance and thorough measurement of enablement performance.

⛳️ Requirements

• 8+ years of progressive experience in Product or Technical Sales Enablement, Sales Engineering (SE), Technical Customer Success, Technical Account Management, or Product Marketing (PMM).

• Industry Alignment: Extensive exposure to Cybersecurity, GRC, Risk & Compliance, or DevOps environments.

• SaaS Proficiency: Proven experience within a multi-product B2B SaaS organization, with a deep understanding of platform-based sales intricacies.

• Technical Translation: Outstanding ability to simplify complex technical concepts (architectures, integrations, workflows) into clear, structured, and sales-ready content.

• Facilitation Excellence: Strong presentation skills with the confidence to deliver training to both technical (SE/DevOps) and non-technical (Sales/CS) audiences.

🏝️ Benefits

• Monthly Lifestyle Subsidy: Use this for financial, physical, and mental well-being.

• WFH Set-Up Allowance: To ensure you have the right environment to work in, we will assist you in getting set up within your first 3 months at UpGuard.

• $1500 USD Annual Learning & Development Allowance: To support your career growth, all team members can expense development opportunities against this allowance.

• Annual Leave: 6 weeks of PTO plus two additional UpGuardian leave days to recharge.

• 18 Weeks Paid Parental Leave: Available regardless of parenting role.

• Personal Leave Allowance: This includes sick and carer’s leave.

• Fully Remote Working Environment: While we have physical offices in Sydney & Hobart, attendance is not compulsory.

• Top-Spec Hardware: All team members will receive high-performance laptops suited for their roles.

• Generative AI Subsidy: UpGuard provides paid subscriptions for all team members to utilize generative AI tools to enhance their work.