Technical Product Analyst I

This is a fully remote position, open to applicants in Alaska, +13 more states.

📋 Description

• Offer end-user assistance for the ImageRPS application, ensuring smooth processing and resolution of remittance transactions.

• Oversee the support ticketing system to address incoming support inquiries.

• Provide technical assistance for Deluxe ImageRPS software, including resolving issues related to remittance processing.

• Aim to work autonomously while cultivating an in-depth understanding of Deluxe software.

• Engage in conference calls, meetings, and other collaborative efforts primarily centered around client concerns or case resolution.

⛳️ Requirements

• Minimum of 1 year in Help Desk or customer service roles.

• At least 1 year of experience with a ticketing system (ServiceNow, Zendesk, Jira).

• A year of basic PC troubleshooting and/or creation of repair documentation.

• Over 1 year of experience with the Microsoft Office suite.

• Must be at least 18 years of age.

• Educational qualifications include a Bachelor's or Associate's degree in IT or a related discipline.

🏝️ Benefits

• Healthcare coverage (Medical, Dental, Vision).

• Paid Time Off, Volunteer Time Off, and recognized Holidays.

• Employer-Matched Retirement Plan.

• Employee Stock Purchase Plan.

• Short-Term and Long-Term Disability coverage.

• Assistance for Infertility Treatment, Adoption, and Surrogacy.

• Tuition Reimbursement.