Technical Printer Support Representative I – Inkjet

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Deliver exceptional and professional technical support to Canon customers over the phone.

• Evaluate intricate issues to provide answers, troubleshoot problems, and offer solutions.

• Swiftly identify, investigate, and resolve customer inquiries using available software and network tools.

• Engage with customers and team members concurrently to accelerate call resolution.

• Make timely and precise business decisions that benefit both the customer and the company.

• Record interactions and solutions in relevant applications.

• Support customers using the Total Care approach in making purchasing decisions and completing their orders on the Canon website.

• Handle and respond to incoming customer calls and inquiries.

• Resolve both routine and complex technical issues related to inkjet printers using a strategy focused on first-call resolution.

• Escalate pertinent cases and follow up on issues to ensure prompt resolution and customer satisfaction.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Prior experience in customer service or call center roles.

• Proven knowledge of PC operating systems, including Windows and/or MAC.

• Intermediate to advanced proficiency in internet navigation, instant messaging tools, and email.

• Competency in keyboarding and MS Office applications.

• Ability to work autonomously and manage time efficiently.

• Excellent communication and active listening abilities.

• Proficiency in English.

• Capability to talk, type, and resolve issues simultaneously in a dynamic virtual environment.

• Skill in multitasking, prioritizing, and navigating multiple computer programs and screens concurrently.

• Dependable, punctual, and consistent attendance is required.

• Access to a reliable high-speed internet connection.

• A workspace free from noise and distractions.

• Must reside in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, or Virginia.

• Availability to work one of the specified Monday-Friday schedules in Eastern Time.

🏝️ Benefits

• Diverse scheduling options available.

• Paid orientation and training programs.

• Medical insurance coverage.

• Vision insurance plans.

• Dental insurance options.

• Life insurance benefits.

• Disability insurance coverage.

• Company-paid holidays.

• Paid time off including personal, vacation, and sick leave.

• 401(k) plan with company matching.

• Employee assistance program.

• Tuition reimbursement opportunities.

• Employee discounts available.

• Pay differentials offered.

• Remote work flexibility.

• Access to reliable high-speed internet and a distraction-free workspace.