Technical Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of operational excellence and governance throughout the complete PDE SDLC.

• Direct the strategy for tools and make integration choices across the primary toolset.

• Spearhead the implementation of new processes while collaborating with PDE leadership.

• Address systemic data challenges and automate workflows effectively.

• Generate clear, data-driven operational reports tailored for both technical and non-technical audiences.

⛳️ Requirements

• 5–7 years of experience in product operations or program management within a SaaS setting.

• Extensive hands-on expertise with SDLC tools such as Jira and ProductBoard.

• Experience in managing or enhancing comprehensive SDLC processes, including artifact standards, stage gate compliance, and cross-tool data integrity.

• Demonstrated capability to design and scale operational frameworks rather than merely executing them.

• Practical experience in scripting or workflow automation, with Python or JavaScript preferred.

• Comfortable engaging with senior and executive stakeholders.

• Functions with a high degree of autonomy.

🏝️ Benefits

• Competitive compensation and equity plan within the industry.

• Paid Time Off (PTO), Paid Sick Leave (PSL), and 12 Paid Company Holidays.

• Comprehensive medical coverage, including extended health care, dental, and vision.

• High-quality equipment provided.

• Office workspace located in Vancouver, BC, Canada.

• Monthly stipends for wellness, reading, and access to LinkedIn Learning for ongoing development.

• Engaging events and activities that are both team-oriented and company-wide, aimed at inspiring, educating, and fostering community.