Technical Integration Specialist – APAC

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Onboarding assistance: Partnering with clients to grasp their technical integration requirements and guiding them through the integration journey.

• API and library training: Offering expert advice on how to integrate with Constructor's APIs and leverage open-source libraries effectively.

• Technical support: Aiding in the resolution of technical challenges and integration hurdles in collaboration with Customer Success teams.

• Index setup: Collaborating with clients to ensure their product catalogs are correctly configured, which includes uploading catalog data, setting up facets, searchability, sort orders, and retrieving results.

• Communication: Serving as a bridge between clients and other technical resources, responding to inquiries promptly with clear and concise explanations.

• Process enhancement: Recording customer interactions, recurring issues, and solutions, while improving integration documentation and the onboarding process for customers.

⛳️ Requirements

• Demonstrated experience in customer support or technical support positions.

• Familiarity with RESTful web services, APIs, and best practices for integration.

• Exceptional communication and interpersonal abilities, capable of explaining technical concepts to audiences without technical expertise.

• Detail-oriented mindset with a dedication to providing outstanding customer support.

• Strong problem-solving capabilities and a proactive stance towards resolving issues.

• Availability to assist customers and team members from 1pm to 8pm PST (UTC-7).

🏝️ Benefits

• 🧠 Collaborate with intelligent and compassionate colleagues who will support your growth and make a significant impact.

• 🎉 Regular team offsite gatherings to foster connections and teamwork.

• 🌎 Fully remote team - select your preferred living location.

• 🏝️ Unlimited vacation time - we highly encourage all employees to take at least 3 weeks off per year.

• 🛋️ Home office stipend! We want to ensure you have the necessary resources to create your ideal workspace.

• 💻 Apple laptops provided to new team members.

• 🧑‍🎓 Annual training and development budget for every employee, refreshed each year.

• 💵 Base salary: $80k–$110k USD, based on knowledge, skills, experience, and interview performance.

• 📈 Stock options - available in addition to the base salary.