Technical Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the implementation tasks that involve direct customer interaction — Act as the main point of contact for clients during the setup of data interfaces, collaborating with their EHR/Optime, interface, and reporting teams to achieve project milestones.

• Conduct data validation and testing — Develop and execute test scripts to verify HL7 interfaces (SIU messages), report-based data feeds (such as Epic Reporting Workbench, Clarity scheduled/logged case reports, block schedule, and release files), along with other data sources.

• Oversee production interfaces — Monitor active customer data feeds for discrepancies (such as new surgical service lines, unmapped procedures) and outages (like missing fields, dropped messages), escalating and resolving issues in a proactive manner.

• Assist with onboarding new customers — Manage the technical data integration workstream for new implementations, which includes setting up staging environments, conducting endpoint testing, and performing quality assurance for production go-live.

• Ensure documentation and processes are up to date — Develop and maintain customer-specific data configuration documents, test plans, runbooks, and interface specifications.

• Collaborate across teams — Engage closely with Product, Engineering, and Customer Success to address data availability inquiries, highlight limitations (such as real-time versus nightly batch data), and contribute implementation insights to the product roadmap.

• Aid in scoping new data sources — Support the assessment of alternative data sources including ADT feeds, orders interfaces, and Epic APIs as Apella broadens its data platform.

⛳️ Requirements

• 2–4 years of experience in healthcare technology, EHR integrations, or a similar implementation/technical operations position.

• Knowledge of electronic health records — experience with Epic (for example, OpTime, Radiant, Cupid, Bridges, Reporting Workbench, Clarity) and/or Cerner/Oracle Health is highly preferred.

• Understanding of healthcare interoperability standards such as HL7 (SIU, ADT) and familiarity with interface engines.

• Proficient in working with data — capability to compare, validate, and troubleshoot scheduling data across systems using tools like Excel, Google Sheets, or SQL-based reporting tools (for instance, Metabase, Hex).

• Strong project management and organizational abilities, with the capacity to handle multiple customer implementations at once.

• Exceptional written and verbal communication skills — you will be the primary point of contact for customers regarding implementation updates.

• A collaborative, detail-oriented approach with a focus on proactive problem-solving.

• Experience in creating and maintaining test plans, project plans, or technical documentation.

🏝️ Benefits

• Competitive salary and stock options

• Flexible vacation policy and a culture that values time for rest and recharging

• Remote-first work environment with unique virtual and in-person events to foster team connection

• Comprehensive health, dental, and vision insurance—we're a healthcare company that prioritizes your health

• 16 weeks of parental leave for all parents