Technical Helpdesk Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Handle incoming inquiries from Authorized Repairers and various customers.

• Offer guidance and technical support to Ford Authorized Repair and Independent operators to assist in diagnosing and repairing Ford vehicles.

• Input data into a computer system and provide vehicle and issue details as necessary for specific cases.

• Ensure a satisfactory level of quality and response time.

• Document and disseminate information to other Helpdesk personnel, Helpdesk Engineers, Project Management, and Customers.

• Collaborate with dealership staff at all levels.

• Work closely with Team Leaders and Project Management regarding Vehicle Case Histories, trends, and analyses.

⛳️ Requirements

• Dealer Technician with hands-on workshop experience.

• Ideal for a newly qualified technician eager to enhance their skills or someone wishing to maintain their technical knowledge outside of a workshop setting.

• Relevant technical education at appropriate levels (e.g., City and Guilds or NVQ Level 3; high voltage IMI Level 3 would be a plus).

• Customer service experience is beneficial but not mandatory.

• Must be willing to travel for up to one week at a time as requested by Project Management.

🏝️ Benefits

• 25 days of annual leave.

• Company contributory pension plan.

• Cash back health care scheme.

• Life assurance.

• Car salary exchange scheme.

• Exclusive discounts on everyday purchases.

• Exclusive discounts on car purchases.