Technical Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Recast's Customer Enablement Program by evaluating our enablement strategy, developing training materials, and implementing the Program comprehensively across our expanding customer base.

• Create and sustain a collection of engaging and effective curricula; pinpointing key topics to educate our customers and proactively addressing gaps in our enablement resources.

• Collaborate with internal Subject Matter Experts to gather and share best practices with our customers.

• Implement and leverage an enablement platform (NorthPass now Gainsight Customer Education) to distribute trainings and courses on a large scale.

• Design and facilitate live webinars.

• Aim to enhance internal and external knowledge bases by reinvesting your insights into the enablement program, documentation, and other resources.

• Gain a thorough understanding of Recast’s products, our customers’ contexts, and the broader systems market.

• Cultivate a deep comprehension of our customers and how we can optimally meet their enablement requirements.

• Collaborate cross-functionally with Customer Success, Support, and Product teams to prioritize recurring issues for the development team to address.

⛳️ Requirements

• Minimum of 3 years’ experience with ConfigMgr (SCCM), ideally with experience in using the Enterprise Right Click Tools.

• At least 2 years’ experience with Microsoft Intune.

• A passion for assisting individuals, particularly your colleagues, in maximizing the value of tools and products.

• Proven experience in creating content and leading training sessions for a technical audience.

• Outstanding communication, instructional, and presentation abilities with a strong customer service orientation.

• Proficient in navigating multiple platforms and mediums to effectively deliver instructional content.

• Highly accountable and self-driven, capable of managing projects from inception to completion while balancing competing (and at times cross-functional) priorities.

• Strong analytical and critical thinking capabilities.

🏝️ Benefits

• 7.5% annual bonus potential.

• Medical, dental, and vision insurance.

• FSA or HSA with company contributions.

• Employer-paid short-term disability (STD), long-term disability (LTD), accidental death & dismemberment (AD&D), and life insurance.

• 401k plan with a 4% employer match.

• Work-life balance, flexible time off, and remote work options.

• Parental leave.