Technical Delivery Manager – Healthcare, Release Management, AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of delivery predictability and ensure execution meets commitments.

• Strategically plan, sequence, and drive the execution of sprints and releases for features, enhancements, integrations, and fixes.

• Oversee the workflow from sprint commitment through to completion, addressing work in progress, blockers, handoffs, carry-over, and unplanned tasks.

• Establish and reinforce practices around ownership, estimation, status updates, and the definition of done.

• Manage release planning and ensure readiness across development, sandbox, UAT, and production environments.

• Coordinate approvals, deployment strategies, rollback plans, environment readiness, and post-deployment verification processes.

• Identify, manage, and resolve dependencies across Product, development, AI, data, IT operations, and external integrations.

• Liaise with vendors and partners to align commitments with pharmaceutical brand partners, specialty pharmacies, and data vendors.

• Anticipate team capacity and set realistic commitments for sprints and releases.

• Determine when to supplement the team with contract resources and oversee their onboarding, workload, productivity, quality, and utilization metrics.

• Utilize Jira, Confluence, Rovo, Claude, and Claude Code to minimize manual tracking and enhance risk visibility and forecasting.

• Ensure that execution is compliant with HIPAA, TCPA, OIG guidelines, change management protocols, and security policies.

• Provide reports on progress, release timelines, risks, trade-offs, and delivery metrics.

• Facilitate planning sessions, refinements, stand-ups, reviews, and retrospectives.

• Mentor the team on breakdown, estimation, definition-of-done discipline, and continuous improvement practices.

⛳️ Requirements

• Minimum of 4 years of experience as a Delivery Manager, Technical Scrum Master, or Program Manager, with direct responsibility for achieving release and feature commitments.

• Background in a patient services hub, specialty pharmacy, or healthcare IT environment, or equivalent experience in a regulated, multi-party healthcare delivery context.

• Technical and operational understanding of healthcare data workflows, integrations, and hub CRM platforms like Salesforce Health Cloud.

• Proven track record of managing complex dependencies involving multiple vendors and manufacturers.

• Experience in coordinating releases and deployments, including change management, environment strategy, and go/no-go decision-making.

• Hands-on experience with generative AI productivity tools and AI-driven insights within agile management platforms.

• Practical experience with Jira and Confluence.

• Strong data literacy, including the ability to analyze cycle time, lead time, and workflow efficiency.

• Outstanding communication, negotiation, and conflict-resolution abilities.

• A commercial mindset that links delivery decisions to business outcomes and patient care impacts.

• Ability to thrive in a fast-paced environment and drive accountability in a fully remote setting.

• Bachelor’s degree in Information Technology, Business, Computer Science, or a related field, or equivalent practical experience.

• Willingness to work flexible hours to accommodate activities across EST to PST time zones.

• Capability to lift up to 15 pounds occasionally.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance plans.

• Life insurance and disability coverage.

• Tax-advantaged savings accounts.

• Employee Assistance Program.

• Home office benefits.

• Employee Ownership Program.

• Paid time off.

• Holidays.

• Bereavement leave.

• 401(k) retirement plan with employer matching.

• Opportunity for performance-based bonuses.

• Remote work environment.

• Opportunities for career advancement.