Technical Delegate Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Acts as the primary technical contact within the country.

• Oversees the gathering, consolidation, and presentation of technical data and incident feedback.

• Ensures that issues impacting the country are identified and addressed appropriately.

• Conducts both on-site and remote missions to expedite vehicle repair lead times, resolve intricate technical incidents, and assist service networks in delivering first-time-right solutions.

• Functions as the exclusive in-country technical liaison with the regional SSDS team, guaranteeing clear, timely, and accurate communication.

• Manages the development, submission, and presentation of technical reports, incident summaries, and root-cause analyses.

• Performs field and remote missions to support dealerships, authorized repairers, and technical centers throughout Europe, aiming to minimize vehicle downtime and backlog.

• Diagnoses and resolves complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing issues.

• Analyzes problems affecting individual vehicles as well as systemic issues impacting multiple vehicles; provides containment and corrective action plans.

• Utilizes OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to conduct guided diagnostics, perform software updates, reprogram, and parameterize.

• Interprets wiring diagrams, service manuals, and technical bulletins to determine root causes and define repair strategies.

• Composes clear technical reports, incident summaries, and action plans; synthesizes findings for engineering, quality, and aftersales stakeholders.

• Contributes to the Technical Assistance process (case management, escalation, and closure), ensuring adherence to KPIs and service levels.

• Coordinates and mentors multidisciplinary teams at the point of repair; provides on-the-job training and knowledge transfer to technicians.

• Inputs recurring issues and lessons learned into knowledge bases and continuous improvement processes.

• Ensures safe working practices and cost-conscious decision-making throughout diagnostic and repair support.

• Manages tools, equipment, and logistics for missions; keeps accurate records of cases, time, and priorities.

⛳️ Requirements

• Previous hands-on experience in vehicle repair/diagnosis in the automotive industry.

• Demonstrated exposure to or collaboration with an OEM/importer or dealer network (direct or indirect experience preferred).

• Experience in coordinating cross-functional stakeholders and/or leading technical workstreams.

• Proven track record of resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.

• Experience collaborating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple locations or markets.

• Prior experience with technical documentation, case reporting, and technician coaching/training.

• European field support experience and familiarity with multiple brands is advantageous.

• Strong theoretical and practical knowledge of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, and HV systems as applicable).

• Proficient in diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures).

• Skilled in interpreting and applying electrical wiring diagrams, service procedures, and OEM technical documentation.

• Understanding of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations).

• Proficient with OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools as needed.

• Competent in ECU programming, coding, and configuration; experienced in software update workflows and secure gateway access.

• Advanced skills in using multimeters, oscilloscopes, and measurement devices for signal tracing and verification.

• Ability to interpret and troubleshoot electrical schematics and network communications (e.g., DTC analysis, live data, bus diagnostics).

• Strong technical writing skills: producing concise incident summaries, repair instructions, and knowledge articles.

• Proficient with standard IT tools (laptop-based diagnostics, remote support platforms, ticketing/case systems, MS Office or equivalent).

• Customer-oriented with an awareness of cost: balances fast resolution with quality and cost control.

• Strong problem-solving and analytical skills: structures complex technical issues, identifies root causes, and defines practical corrective actions.

• Effective communication: provides clear, concise verbal and written communication tailored to technicians, service managers, and engineering stakeholders.

• Collaboration and coordination: successfully leads and supports multidisciplinary teams at dealerships and technical centers.

• Training and knowledge transfer: capable of coaching technicians, delivering on-the-job training, and creating usable knowledge articles.

• Strong organizational skills: plans missions, manages time, priorities, and case pipelines across various sites and markets.

• Adaptable and open-minded: functions well in dynamic, multi-brand environments and adjusts quickly to new tools, procedures, and technologies.

• Initiative and autonomy: operates independently in the field, escalating appropriately while driving cases to resolution.

• Attention to detail: maintains rigor in diagnostics, documentation, and adherence to safety and quality standards.

• Resilient and stress-tolerant: sustains performance under time pressure and during complex or high-visibility incidents.

🏝️ Benefits

• Employees have the option to work remotely.