Technical Customer Support – QA and Game Dev

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional T1 and advanced technical support to customers.

• Assist users on a developer platform.

• Offer technical aid for a round-the-clock project.

• Collect and analyze technical information.

• Contribute to quality assurance and testing efforts related to game development and digital content.

• Engage with digital marketplace platforms and CRM systems.

⛳️ Requirements

• Exceptional attention to detail.

• Strong understanding of game engines.

• Knowledge of quality assurance processes and testing methodologies applicable to game development and digital content.

• Experience in moderating 3D digital assets is a valuable plus.

• Background in Technical Customer Support.

• Familiarity with digital marketplace platforms.

• Experience with Salesforce or other CRM systems.

• Proficiency in gathering and analyzing technical data.

• Basic understanding of scripting or programming concepts.

• Being a gamer or having an in-depth understanding of the gaming industry is a notable advantage.

• Fluent in professional English.

• Minimum of i7 Quad Core 3.0 GHz or higher.

• 32 GB RAM.

• Nvidia 3080 or higher, or equivalent graphics card.

• At least 500 GB of hard drive space; 1 TB is recommended.

• Dual monitors are strongly recommended.

• Internet speed of at least 100 Mbps for downloads and 20 Mbps for uploads.

• Reliable power connection.

🏝️ Benefits

• Opportunity for remote work.

• Flexible part-time schedule.

• Participation in a 24/7 project requiring a minimum of 20 hours of weekly availability.

• Access to projects with renowned global brands and clients.

• Commitment to equal opportunity employment.