Technical Customer Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver first-level technical assistance for Fluke Reliability software applications in both Microsoft and web-based settings.

• Address customer queries via phone, email, chat, and virtual meetings.

• Diagnose software issues utilizing strong analytical and problem-solving skills.

• Research and pinpoint solutions while keeping customers updated throughout the support journey.

• Precisely document customer problems, troubleshooting methods, and resolutions.

• Work collaboratively with colleagues and cross-functional teams to provide high-quality customer service.

• Handle multiple priorities in a dynamic environment while ensuring attention to detail.

• Develop a robust understanding of Fluke Reliability products and continuously enhance technical expertise.

• Ensure a positive and customer-centric experience with each interaction.

⛳️ Requirements

• Proven experience in resolving technical or customer-related issues in a professional setting.

• Exceptional written and verbal communication skills, with the ability to articulate technical concepts clearly.

• Strong troubleshooting and analytical reasoning capabilities.

• Excellent organizational skills and the ability to effectively manage multiple tasks.

• Self-driven with the capacity to work independently as well as collaboratively within a team.

• Dedication to providing outstanding customer service.

• Bachelor's degree or a relevant combination of education and experience (preferred).

• Prior experience in customer support, technical support, help desk, or service roles (preferred).

• Familiarity with software applications, SaaS platforms, or web-based technologies (preferred).

• Basic understanding of databases or database concepts (preferred).

• Mechanical aptitude or experience in supporting industrial, manufacturing, or engineering-related products (preferred).

🏝️ Benefits

• Competitive compensation package.

• Flexibility to work remotely across Brazil.

• Career advancement opportunities and internal mobility.

• Comprehensive onboarding and product training.

• Continuous learning and professional development opportunities.

• A collaborative, supportive, and inclusive team atmosphere.

• Exposure to cutting-edge technology and global clientele.

• Health and wellness benefits.

• Paid time off and recognized company holidays.

• Employee assistance and well-being programs.