Help Desk Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Associate's degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field is required.

• A minimum of three years of experience in providing technical support or help desk services for enterprise applications or digital platforms.

• Proficient in assisting users with system access, troubleshooting, and navigation support.

• Skilled in documenting issues and managing support requests via a help desk or ticketing system.

• Excellent communication and customer service skills for supporting diverse user communities.

• Capable of collaborating effectively with technical teams to resolve user issues.

• Must be able to successfully complete a pre-employment and government background investigation, including FBI fingerprints.

• U.S. Citizenship is mandatory.

• A valid driver's license, transportation, and auto insurance are required.

• Able to work independently as well as part of a team.

• Customer support or technical support certifications are advantageous.

• A Bachelor's degree in a related field is preferred.

• Experience in supporting cloud-hosted applications is preferred.

• Experience in assisting users across distributed or remote environments is preferred.

• Familiarity with supporting federal or complex enterprise programs is preferred.

⛳️ Requirements

• Associate's degree in Information Technology, Information Systems, Computer Science, Business Administration, or a related field.

• At least three years of experience in providing technical support or help desk services for enterprise applications or digital platforms.

• Experience in assisting users with system access, troubleshooting, and navigation support.

• Proven track record of documenting issues and managing support requests through a help desk or ticketing system.

• Strong communication and customer service skills to support diverse user communities.

• Ability to collaborate effectively with technical teams for problem resolution.

• Must successfully complete a pre-employment and government background investigation, including FBI fingerprints.

• U.S. Citizenship is required.

• A valid driver's license, transportation, and auto insurance are necessary.

• Ability to work independently as well as collaboratively within a team.

• Customer support or technical support certifications are a plus.

• A Bachelor's degree in a related field is preferred.

• Experience supporting cloud-hosted applications is preferred.

• Experience in assisting users across distributed or remote environments is preferred.

• Experience supporting federal or complex enterprise programs is preferred.

🏝️ Benefits

• Equal Opportunity Employer.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

• Remote work arrangement available.

• Compensation is based on geographic location and experience.

• Wage details available upon request.