Technical Customer Support Agent – Temporary

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide general customer support (90%) along with basic Tier 1 technical assistance (10%)

• Offer both non-technical and technical support to the end-user community

• Address customer inquiries regarding programs, hardware/software concerns, and troubleshooting

• Clarify details, conduct research, and deliver solutions to customer problems

• Manage incidents and respond to users following established procedures and Service Levels

• Record incidents and service requests in the ticket-tracking system

• Deliver troubleshooting and resolution through phone, e-mail, or remote access

• Follow up with clients to ensure satisfaction with services

• Provide training to new Help Desk Coordinators as needed

⛳️ Requirements

• Demonstrated experience with Windows 7, 8, 10, and Microsoft Office applications

• Proficient in using and configuring web browsers, as well as managing browser plug-ins

• Capability to pass an employment background check and drug screening

• Ability to successfully complete a Level 2 background check

• At least 1 year of previous experience in a Call Center/Help Desk role preferred

• Minimum of 1 year of prior PC technical experience and/or training preferred

• Typing speed of 45 WPM or higher

🏝️ Benefits

• Flexible working hours, which may include weekends

• Reliable high-speed internet connection

• Access to a dependable computer

• Headset equipped with a microphone

• A quiet workspace free from distractions