Technical Customer Success Manager – Enterprise AI, SaaS Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• You will take the lead in:

• Customer onboarding and implementation of Neuron7 AI solutions.

• Integrating CRM and service management platforms with Neuron7 products.

• Onboarding data and executing enterprise integrations in collaboration with both customer and internal engineering teams.

• Deploying, configuring, testing, and promoting the adoption of AI solutions.

• Conducting customer workshops and technical solution reviews.

• Defining and measuring ROI, business outcomes, and adoption KPIs.

• Driving AI-powered service transformation initiatives for customer service and field service teams.

• Managing executive stakeholders and planning for customer success.

• Overseeing contract renewals, identifying expansion opportunities, and collaborating cross-functionally with sales teams.

• Providing product feedback and enhancement recommendations based on customer needs.

• Demonstrating new capabilities in AI, Agentic AI, and Resolution Intelligence.

⛳️ Requirements

• 5–8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations.

• Established experience with enterprise SaaS products, ideally in AI, analytics, automation, or service management fields.

• Strong grasp of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments.

• Experience in working with organizations in Field Service, Customer Service, Contact Center, or Service Operations.

• Proven track record in managing enterprise software implementations and cross-functional programs.

• Capability to engage with both technical and business stakeholders.

• Strong analytical abilities and data-driven decision-making skills.

• Experience managing globally distributed teams and customer programs.

• Bachelor's degree in Technology, Engineering, Computer Science, or Business Management.

🏝️ Benefits

• Health insurance.

• Remote work options.

• Professional development opportunities.