Technical Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the technical liaison for your accounts, addressing data inquiries, troubleshooting API/integration issues, and providing support for JSON-based configurations.

• Assist customers through the process of API implementations, covering aspects such as authentication, data mapping, and error resolution.

• Collaborate with customer data frameworks (HRIS, case management, etc.) to ensure accurate data ingestion and reporting.

• Investigate and resolve complex problems across systems, logs, and data streams.

• Collaborate with customer IT teams on security, data governance, and best practices for integration.

• Serve as a credible technical representative during customer discussions, engaging effectively with both HR professionals and IT or systems administrators.

• Acquire in-depth knowledge of AllVoices' product features, configurations, and fundamental logic.

• Maintain complete ownership throughout the lifecycle of an Enterprise portfolio — including renewals, expansions, upselling, risk management, and continuous value delivery.

• Foster deep, multi-faceted relationships across customer organizations.

• Gain a comprehensive understanding of each customer’s business practices, HR workflows, and organizational structures.

• Collaborate closely with Product & Engineering teams to translate customer feedback into actionable insights.

• Lead adoption strategies across accounts, identifying underutilized features and creating targeted enablement plans to enhance time-to-value.

• Proactively monitor customer health indicators, intervening early with structured success plans to address potential issues before they escalate to risks.

⛳️ Requirements

• A minimum of 3 years in Technical Client Support, Technical Account Management, or customer support with a technical focus.

• Proven track record of establishing trusted relationships with stakeholders at various levels.

• Strong practical experience with APIs (REST, GraphQL), JSON payloads, and integration debugging.

• Proficient in SQL for querying and validating customer data.

• Capability to read logs, analyze API responses, and troubleshoot issues across systems.

• Demonstrated experience using AI tools in a professional setting.

• Outstanding communication skills tailored to diverse audiences.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development opportunities