Senior Strategic Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead consulting engagements for FOSSA prospects and clients in relation to M&A activities, code licensing, and vulnerability audits.

• Take full technical responsibility for a designated group of FOSSA customers.

• Comprehend the OSS needs and challenges faced by enterprise stakeholders.

• Integrate FOSSA CLI and plugins into customer CI/CD pipelines, including Jenkins.

• Deploy FOSSA tailored to each customer's unique build environment.

• Collaborate with Customer Success Managers to ensure effective technical integration and positive customer outcomes.

• Develop relationships with technical champions and serve as a trusted advisor within customer organizations.

• Work alongside Success, Product Engineering, and Product Management teams.

• Assist customers in achieving their technical objectives and align their expectations with FOSSA’s capabilities.

• Identify and enhance technical processes while removing hindrances.

• Clearly articulate complex technical issues to non-technical audiences.

⛳️ Requirements

• Demonstrated ability to write and maintain scripts (bash, Python, Perl, etc.).

• Proven experience in creating and maintaining technical project documentation aimed at customers.

• Experience in assisting customers with planning intricate technical rollouts, recognizing key stakeholders and potential obstacles.

• Working familiarity with threat modeling and its relevance to contemporary software architecture.

• Capability to offer consultative recommendations.

• Ability to collaborate with internal teams to replicate product defects and manage escalations.

• Capacity to provide insights to on-call teams.

• Ability to thrive in a rapidly expanding startup environment, navigating challenges and uncertainty.

• Willingness to travel up to 20% of the time for customer meetings as necessary.

• Preferred: experience as a Technical Consulting Engineer, Sales Engineer, or Solutions Architect.

• Preferred: hands-on experience in OSS license compliance consulting for M&A.

• Preferred: familiarity with private SaaS, on-prem SaaS, Kubernetes, or similar technologies.

• Preferred: knowledge of open source software and licensing frameworks such as GPL, MIT, and Apache License.

• Preferred: previous experience as an open source software contributor.

• Preferred: experience with SCA and/or SAST tools.

• Preferred: understanding of software development security and vulnerability risks.

• Preferred: knowledge of software development build systems.

• Preferred: previous SaaS experience with complex implementation and integration requirements.

• Strong technical acumen with the ability to engage effectively with lawyers/IP counsel, project managers, engineering leaders, and software engineers.

🏝️ Benefits

• Competitive salary and equity package.

• Unlimited PTO.

• Exceptional team culture and work environment.

• Recognized by Built In as the Best Start-up to work for in 2024, 2025, and 2026, and by Forbes in 2022.