Technical Customer Service Specialist

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Act as the initial point of contact for customers of clients

• Respond to inquiries related to customer accounts

• Assist customers in resolving account issues while delivering outstanding customer service

• Assess customer needs, address inquiries, and resolve issues pertaining to SSL, servers, and relational databases

• Execute standard call center tasks related to business products and services

• Utilize provided tools to facilitate customer interactions

• Convey essential information in a friendly and empathetic manner

• Collect information to maintain up-to-date customer profiles and accounts

• Leverage computer skills to deliver exceptional customer support

⛳️ Requirements

• High school diploma or its equivalent

• Capability to successfully pass a criminal background check

• Legal authorization to work permanently in the United States without the need for visa transfer or sponsorship

• A minimum of 6 months of experience in customer service

• Typing proficiency of 30 WPM or above

• Familiarity with desktop and portable devices

• Understanding of relational databases, SSL, and/or servers

• Wired internet connection; no Wi-Fi or satellite

• Download speed of 10 Mbps or greater

• Upload speed of 3 Mbps or more

• Ping results below 175 ms

• Private workspace with a door that separates the employee from the rest of the home

🏝️ Benefits

• Compensated training

• Opportunities for career advancement

• Comprehensive benefit options

• Positive work environment

• Typically have weekends and holidays off

• Health insurance coverage

• Optional dental and vision programs

• Life and disability insurance

• Retirement savings plan

• Paid holidays

• Paid time off (PTO) or vacation and/or sick leave

• Possibility of bonuses or incentives based on business requirements