Technical Customer Advisor – Payments & POS, German & English

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Manage calls, emails, and tickets in line with established service level agreements (SLAs)

• Offer both phone and written assistance for card payment devices and ATMs

• Aid in the installation, replacement, and activation of terminals

• Evaluate and address technical and commercial inquiries (e.g., troubleshooting, error codes, connectivity issues)

• Elevate complex cases and document them thoroughly in the ticketing system

• Provide support for portal access and carry out specific back-office tasks

⛳️ Requirements

• Proficient in German (C1) and possess English skills at a B1 level

• A keen interest in technical subjects and a methodical approach to work

• Customer-focused and solution-oriented with a strong sense of resilience

• Confident use of telephone, email, and ticketing systems is desirable

• Background in customer service, preferably within payments or POS environments

• Basic familiarity with Microsoft Excel and ticketing systems

🏝️ Benefits

• Competitive salary with a performance-related bonus scheme

• Permanent employment contract

• 21 days of paid vacation annually

• Additional health and life insurance coverage

• Monthly meal vouchers

• Paid training along with various development opportunities

• Complete home office setup provided by Sutherland