Technical Content Writer III

This is a fully remote position, open to applicants in Texas.

📋 Description

• Analyze, document, organize, and publish policies, procedures, and guidelines for internal operational divisions.

• Facilitate collaboration with both internal and external clients to achieve acceptance and consensus.

• Assist in enhancing content taxonomies and the organization of content.

• Prepare and publish new and updated records on approved applications.

• Ensure collaboration from the necessary levels of authority.

• Consult with local content owners to guarantee adherence to standards, templates, and publishing protocols.

• Aid in the organization and standardization of content to enhance search efficiency and usability.

⛳️ Requirements

• Bachelor’s degree AND five (5) years of experience in corporate content management, knowledge management, and policy and procedural research, writing, and storage OR 10 years of experience in the same fields.

• A minimum of three (3) years of experience in learning and development within a corporate or business environment.

• Strong research abilities, including the collection and analysis of data from various sources (subject matter experts, project managers) to create web content and potentially training materials and online help content.

• Experience in documenting software projects.

• Demonstrated technical writing and editing capabilities.

• Proven track record of developing creative, unique, and relevant online content for the web.

• Ability to perform effectively in a role that demands a high level of self-direction, initiative, sound decision-making, and strong organizational skills while meeting tight deadlines.

• Strong focus on customer service and attention to detail.

• Excellent verbal and written communication skills.

• Solid consulting and analytical skills.

• Proficient in inductive and deductive reasoning, working collaboratively to analyze information and assess results to identify suitable solutions.

• Capable of developing solutions to achieve individual and departmental objectives.

• Strong and proven skills in presentation, interpersonal relations, organization, and analysis.

• Strong technical writing and content creation skills, capable of conveying complex technical information clearly and persuasively.

• Ability to work effectively as part of a team.

• Capacity to maintain discretion and confidentiality.

• Ability to comprehend and follow directions.

• Proficiency in PC applications, including Word, Excel, PowerPoint, EPPS, NICE, and other document and web-based applications or tools.

🏝️ Benefits

• Health insurance

• 401(k) savings plan

• Pension plan

• Paid time off

• Paid parental leave

• Disability insurance

• Supplemental life insurance

• Employee assistance program

• Paid holidays

• Tuition reimbursement