Technical Consultant – ServiceNow ITSM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Technical Consultant for ServiceNow ITSM to engage in digital transformation projects, implementing and enhancing ITSM processes in large corporate environments.

• Practical experience in the implementation, configuration, and maintenance of ServiceNow ITSM / SPM.

• Involvement in modules such as: Incident, Problem, Change, Request, CMDB, Service Catalog, and SLAs.

• Ability to translate business requirements into technical solutions on the platform.

• Participation in agile rituals, customer workshops, and solution design.

• Strong communication skills and the ability to collaborate effectively within multidisciplinary teams.

⛳️ Requirements

• CIS certification in ITSM / CIS in SPM.

• Experience with integrations, Flow Designer, Script Includes, and Business Rules.

• Background in corporate projects or consulting.

• Knowledge of additional ServiceNow suites (CSM, HRSD, FSM).

🏝️ Benefits

• TotalPass – Access to a network of gyms and wellness facilities, subject to program rules (optional, hiring and costs are the responsibility of the professional).

• Open English – Special conditions for language learning (optional, hiring and costs are the responsibility of the professional).

• Medical and Dental Insurance (SulAmérica) – Available for direct hiring by the provider (optional, no subsidy).

• SAP Learning Hub – Access for studies and certifications, subject to eligibility in internal programs.

• Scheduled activity suspension – Up to 20 consecutive days per year.

• Leave for new mothers – Up to 90 consecutive days.

• Leave for new fathers – Up to 5 consecutive days.

• Birthday day off – Suspension of activities on the day of the birthday.

• Referral Program – Bonuses according to current rules.

• Corporate University – Technical and behavioral training.

• Performance Evaluation – Structured feedback in a 360° model.