ServiceNow Developer, ITOM, German

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will design CMDB and CSDM architectures that act as a single source of truth—scalable, well-structured, and prepared for AI applications.

• By utilizing Discovery, Service Mapping, and intelligent integrations, you will establish true end-to-end visibility across hybrid IT environments.

• Through Event Management and AIOps strategies, you will convert unstructured alerts into actionable insights—facilitating proactive operations rather than reactive ones.

• You will model services instead of systems, laying the groundwork for impact analysis, automation, and stable business processes.

• You will assess new features such as Generative AI within the ServiceNow ecosystem and showcase how they can provide real business advantages.

• You will conduct workshops, provide counsel to decision-makers, and create roadmaps for organizations ranging from mid-sized firms to large enterprises.

⛳️ Requirements

• Several years of experience with ServiceNow ITOM (Discovery, Event Management, Service Mapping, CMDB).

• Strong knowledge of CSDM and service-oriented architecture design.

• Experience with IRE, Patterns, and integrations (e.g., Service Graph Connectors).

• Ideally, certifications such as CIS Discovery or CIS Event Management.

• Initial experience with AIOps or Generative AI (not mandatory, but a significant advantage).

• Ability to collaborate effectively with both enterprise stakeholders and pragmatic mid-sized business environments (SMEs).

🏝️ Benefits

• Flexible resourcing.

• Consulting, development, and delivery of IT projects.